Software Support Engineer: Reliability & Troubleshooting

GLG; Austin (CO); On-site; USD 80,500 - 96,500; Full time

Benefits offered by this job

Medical, dental, vision coverage

Flexible PTO + 10 holidays

401(k) with employer match

Tuition reimbursement

Parental leave & adoption/surrogacy

Wellbeing support

Location-based perks

Job summary

GLG is seeking a Software Support Engineer to support GLG’s technology platforms that connect clients with subject‑matter experts. You will work with engineers, product managers and users to troubleshoot and improve the reliability and performance of our systems.

In this role you will ensure continuous operation of critical systems, triage issues with Engineering and Helpdesk, and communicate resolutions clearly to technical and non‑technical stakeholders.

Qualifications

• Degree in computer science or related field, or equivalent technical proficiency.
• Experience with JavaScript, TypeScript, Python, and SQL.
• Experience with AI toolsets such as Claude, Copilot, Opencode and others.
• Strong problem-solving and collaborative attitude.

Responsibilities

• Ensure the continuous operation and reliability of GLG’s critical systems.
• Interface with Engineering and Helpdesk to triage and resolve system issues.
• Diagnose and resolve issues when identified.
• Communicate resolutions to stakeholders and explain technical solutions to non‑technical people.

Skills

JavaScript

TypeScript

Python

SQL

Education

CS degree or equivalent

Tools

Claude

Copilot

Opencode

Job description

GLG is seeking a Software Support Engineer to support GLG’s technology platforms that connect clients with subject‑matter experts. You will work with engineers, product managers and users to troubleshoot and improve the reliability and performance of our systems.

In this role you will ensure continuous operation of critical systems, triage issues with Engineering and Helpdesk, and communicate resolutions clearly to technical and non‑technical stakeholders.