System Support Specialist

Jobot; Mansfield (TX); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance (Company-paid)

Life/AD&D Insurance (Company-paid)

Short-Term Disability (Company-paid)

Long-Term Disability (Company-paid)

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Dental Insurance (Voluntary)

Supplemental Life Insurance (Voluntary

401(k) with company match

9 paid holidays

2 weeks vacation

Job summary

Jobot is seeking a client support specialist in Mansfield, TX to provide technical issue resolution via phone and email, covering AMR/AMI processes from meter reading to billing transfer. You will install and distribute new software releases to clients and help configure systems to connect to Internet servers.

Responsibilities include training clients on system usage, diagnosing operational issues, and supporting Harmony cloud services with on-site training as needed.

Responsibilities

• Provide client support and technical issue resolution via phone, E‑Mail, and other electronic mediums covering MM AMR, AMI from meter reading through to transfer into the customer billing system.
• Install and send new releases of company software to client via appropriate channels.
• Identify and correct or advise, on operational issues in client computer or meter reading systems.
• Configure software to connect to Internet application servers.
• Obtain general understanding of OS and application operations related to company offered services.
• Provide training to clients in the use of system and applications as related to company offered systems.
• Remote and on-site installation training to customers on company offered systems; support Harmony interfaces and related technical needs.

Job description

Job details: This Jobot Job is hosted by: Christian Aviles.

Salary: $21 - $23 per hour

A bit about us

My client provides water management solutions specializing in precise digital measurement, data delivery, and water preservation software.

Why join us?

• Company-paid premiums for Medical Insurance, Life/AD&D Insurance and Short and Long-Term Disability Insurances
• Flexible Spending Account (Medical and Dependent care) and Health Savings Account available
• Voluntary group dental and supplemental life/AD&D insurances available
• 401(k) Retirement Plan (with up to 7.5% company match)
• Nine Paid Holidays
• Two Weeks Vacation 1st year

Job Details

Provide client support and technical issue resolution via phone, E-Mail, and other electronic mediums covering MM AMR, AMI from meter reading through to transfer into the customer billing system.

Install and send new releases of company software to client via appropriate channels.

Identify and correct or advise, on operational issues in client computer or meter reading systems.

Configure software to connect to Internet application servers.

Obtain general understanding of OS and application operations related to company offered services.

Provide training to clients in the use of system and applications as related to company offered systems.

Once trained the position will require remote and on-site installation training to customers on company offered systems Support sale of Harmony 'Azure Cloud' & upgrades of DCS to Harmony Support Harmony interfaces, and a variety of technical needs including but not limited to 3Gtechnician.net, DCS, VRS, etc.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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