System Support Specialist

Jobot; Town of Florida (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Life/AD&D insurance

Disability insurance

HSA/FSA

Dental insurance

401(k) match

Paid holidays

Vacation days

Job summary

Jobot is seeking a candidate to provide client support and resolving technical issues via phone, email, and other channels across MM AMR and AMI systems. The role includes installing software releases and guiding customers through setup and integration with billing systems.

Training clients on system usage, both remotely and on-site, and supporting Harmony cloud upgrades are key duties. The company promotes diverse, inclusive hiring and strong benefits.

Qualifications

• Provide client support and issue resolution via phone, email, and other channels.
• Install and send new releases of company software to clients.
• Configure software to connect to Internet application servers.
• Train clients in the use of system and applications related to company services.
• Remote and on-site installation training for Harmony systems.

Responsibilities

• Support sale of Harmony 'Azure Cloud' and upgrades of DCS to Harmony.
• Assist with integrations for 3Gtechnician.net, DCS, VRS and related interfaces.
• Provide structured client training and troubleshooting on company offerings.

Skills

Customer support

Technical issue resolution

Remote communication

Training clients

Tools

Harmony Azure Cloud

DCS

VRS

3Gtechnician.net

Job description

Job details

This Jobot Job is hosted by: Christian Aviles

Salary: $21 - $23 per hour

A bit about us

My client provides water management solutions specializing in precise digital measurement, data delivery, and water preservation software.

Why join us?

• Company-paid premiums for Medical Insurance, Life/AD&D Insurance and Short and Long-Term Disability Insurances
• Flexible Spending Account (Medical and Dependent care) and Health Savings Account available
• Voluntary group dental and supplemental life/AD&D insurances available
• 401(k) Retirement Plan (with up to 7.5% company match)
• Nine Paid Holidays
• Two Weeks Vacation 1st year

Job Details

Provide client support and technical issue resolution via phone, E-Mail, and other electronic mediums covering MM AMR, AMI from meter reading through to transfer into the customer billing system.

Install and send new releases of company software to client via appropriate channels

Identify and correct or advise, on operational issues in client computer or meter reading systems

Configure software to connect to Internet application servers

Obtain general understanding of OS and application operations related to company offered services

Provide training to clients in the use of system and applications as related to company offered systems

Once trained the position will require remote and on-site installation training to customers on company offered systems Support sale of Harmony 'Azure Cloud' & upgrades of DCS to Harmony Support Harmony interfaces, and a variety of technical needs including but not limited to 3Gtechnician.net, DCS, VRS, etc

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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