Production Support & Incident Analyst — Hybrid

Creative Solutions Services, LLC; Newark (DE); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a Technical Support Analyst for a full-time, long-term hybrid role in Newark, DE. You will handle intake, triage, and resolution of production issues, contribute to incident management, and help optimize workflows.

The role requires strong analytical and communication skills, experience with incident management, and familiarity with UAT and regression testing.

Qualifications

• Experience in incident management, production support, or related fields.
• Strong analytical, problem-solving, and communication skills.
• Familiarity with UAT and regression testing best practices.

Responsibilities

• Receive, log, and validate production support requests; ensure accuracy and completeness.
• Assign tickets to appropriate teams based on issue type and severity.
• Monitor ticket progress and manage incident lifecycle from triage to closure.
• Communicate with stakeholders during high-impact incidents.

Skills

Incident management

Production support

Analytical skills

Communication skills

UAT testing

Regression testing

Job description

Creative Solutions Services, LLC is seeking a Technical Support Analyst for a full-time, long-term hybrid role in Newark, DE. You will handle intake, triage, and resolution of production issues, contribute to incident management, and help optimize workflows.

The role requires strong analytical and communication skills, experience with incident management, and familiarity with UAT and regression testing.