System Specialist

LingaTech; Harrisburg (Dauphin County); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company in Harrisburg is seeking a skilled IT professional for an onsite position. The role involves troubleshooting technical issues, providing excellent customer service, and managing various IT tasks including hardware and software support. Ideal candidates will have extensive experience with Windows OS, ServiceNow, and strong problem-solving skills.

Qualifications

• Minimum 2 years experience with ServiceNow or asset management systems.
• Minimum 2 years expert-level experience with Windows OS and O365 Office products.

Responsibilities

• Resolve a wide range of technical issues including OS and application troubleshooting.
• Support and troubleshoot Windows OS and O365 Office products.

Skills

Customer Service

Communication

Troubleshooting

Problem Solving

Organizational Skills

Tools

ServiceNow

Windows OS

O365 Office

MDT

SCCM

Active Directory

Job description

Location: Harrisburg, PA
Position Type: Onsite
Contract Length: 1 year

Position Overview:

This position requires a highly skilled IT professional capable of working independently and in teams, with advanced proficiency across various platforms and technologies. Responsibilities include resolving a wide range of technical issues—from OS and application troubleshooting to hardware deployments and vendor coordination—while consistently resolving 80-90% of assigned incident tickets.

Duties:

• Utilize ServiceNow or asset management systems effectively

• Support and troubleshoot Windows OS and O365 Office products

• Provide excellent customer service and clear communication

• Troubleshoot and resolve hardware issues (desktops, printers, scanners, video equipment)

• Install, patch, and troubleshoot software

• Image workstations using MDT and/or SCCM

• Transport and lift boxes/equipment as needed

• Set up, support, and install VPN connections

• Resolve technical issues with users over the phone

• Manage Active Directory users and privileges

• Set up and support wireless workstations

Required Skills:

• Minimum 2 years of experience with ServiceNow or asset management systems

• Minimum 2 years of expert-level experience with Windows OS and O365 Office products

• Minimum 2 years of excellent customer service and communication skills

• Minimum 2 years of experience with desktop, printer, scanner, and video hardware

• Minimum 2 years of experience with software installation and troubleshooting

• Minimum 2 years of experience imaging workstations using MDT and/or SCCM

• Minimum 2 years of strong troubleshooting and problem-solving skills

• Minimum 2 years of ability to transport/lift boxes and equipment

• Minimum 2 years of ability to work independently and collaboratively

• Minimum 2 years of experience with VPN setup, support, and installation

• Minimum 2 years of experience resolving technical issues over the phone

• Minimum 2 years of experience with Active Directory user management and privileges

• Minimum 2 years of experience setting up and supporting wireless workstations

• Minimum 2 years of ability to think and act effectively under pressure

• Minimum 2 years of strong organizational skills

• Minimum 2 years of demonstrated professionalism and proper workplace etiquette