System Support Specialist

COGENT DATA SOLUTIONS LLC; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Application Support Technician in Austin, TX. The role involves providing user assistance, troubleshooting software applications, and documenting processes. Candidates should have strong communication skills and experience with SQL and Microsoft tools. This is a contract position with opportunities for telework.

Benefits

Medical insurance

Vision insurance

Qualifications

• 4+ years experience in application support.
• Experience with DFPS systems preferred.

Responsibilities

• Provide user assistance and support for application issues.
• Document processes and attend requirements gathering sessions.

Skills

User Assistance

Communication

Testing

Troubleshooting

SQL

Tools

Microsoft Suite

Salesforce

Job description

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Direct message the job poster from COGENT DATA SOLUTIONS LLC.

Cogent Data Solutions LLC is hiring for a Application Support Technician position with one of our direct clients.

Check out the details listed below. I look forward to hearing back from you. Have a great day!

Experience: 4+ years

Client Name: Texas Department of Family and Protective Services

Job Location: Austin, TX (Telework)

Job ID: 2025C0017

Job Description:

• Experience with user assistance and support for application issues
• Experience with the Microsoft Suite of tools (Excel, Word, PowerPoint, SharePoint)
• Experience with testing and troubleshooting software applications
• Strong verbal and written communication skills
• Experience attending requirements gathering sessions
• Experience documenting processes
• Experience using SQL
• Preferred candidates will have working knowledge of DFPS systems/programs such as IMPACT, PACES, ABCS, NEICE, Provider Portal, Salesforce, SSCC, and Community Based Care

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industry

• Government Administration

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Inferred benefits

Medical insurance, Vision insurance

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