Provider Systems Support Specialist

Spectrum Healthcare Resources; Seattle (WA); Remote; USD 55,000 - 70,000; Full time

Job summary

A leading healthcare organization is seeking a Provider Systems Support Specialist to deliver exceptional support to healthcare providers. This role requires strong problem-solving skills and technology literacy to assist providers with inquiries related to key systems. The ideal candidate will thrive in a remote environment and have a passion for customer service.

Qualifications

• 2+ years of experience in a high-volume customer service environment.
• Ability to work independently in a remote work environment.

Responsibilities

• Monitor and triage inbound support requests.
• Conduct outbound calls to providers experiencing navigation issues.
• Maintain detailed documentation of all interactions.

Skills

Problem-Solving

Technology Literacy

Education

High School Diploma or G.E.D.

Bachelor's degree in Business, Healthcare Administration

Job description

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ID

2025-23677

Category

Administrative - Systems Support Specialist

Facility

Nationwide - Washington

Job Description

Job Posting: Provider Systems Support Specialist

Job Summary

We are seeking a Provider Systems Support Specialist to provide systems and transactional support to healthcare providers via phone and email. This role serves as a key resource for providers with inquiries related to the CareAffiliate and Availity systems. The ideal candidate will have strong problem-solving skills, the ability to handle provider systems inquiries efficiently, and a passion for delivering excellent customer support. Regular interaction with providers is required to ensure they are well-informed and empowered to use the platform effectively.

Required

Education & Experience:

High School Diploma or G.E.D.

U.S. Citizenship

Ability to obtain a favorable Interim and adjudicated final Department of Defense (DoD) background investigation

2+ years of experience in a high-volume customer service, medical office, or contact center environment

Strong technology literacy with experience navigating multiple screens or web browsers simultaneously

Proven ability to work independently in a remote work environment

Preferred

Bachelor's degree in Business, Healthcare Administration, or a related field

Experience supporting healthcare or provider systems applications

Key Responsibilities

Monitor and triage inbound support requests, ensuring prompt and accurate responses.

Conduct outbound calls to providers experiencing navigation issues, utilizing in-depth knowledge of Availity and CareAffiliate solutions.

Interface with providers to understand and resolve issues, providing clear, step-by-step guidance.

Perform root cause analysis using internal reports, identifying provider data challenges and coordinating with cross-functional teams for resolution.

Apply de-escalation techniques when necessary to ensure a positive provider experience.

Maintain detailed and accurate documentation of all interactions to support continuous improvement efforts.

Stay informed about platform features and product updates to provide accurate and relevant support.

Ensure all inquiries and issues are tracked, reported, and resolved in a timely manner.

Maintain comprehensive tracking and documentation for all identified issues until resolution.

Perform Other Assigned Duties As Required.

Maintain regular and reliable attendance.

Company Overview

Spectrum Healthcare Resources (SHR) was established in 1988 to deliver systems and processes designed to meet the unique needs of Military and VA Health Systems. SHR is a leading organization that provides physician and clinical staffing and management services to United States Military Treatment Facilities, VA clinics and other Federal Agencies through various contracting vehicles. A Joint Commission Health Care Staffing Services firm, SHR is the military staffing division of TeamHealth, a Nationwide organization that serves 850 civilian and military hospitals with a team of 9,600 affiliated health care professionals.

EOE/Disabled/Veterans

Location : Location

US-WA-Seattle

Recruiter : Full Name: First Last

Luis Gonzalez

Direct phone number

314-744-4157

Recruiter : Email

[e-mail]

Spectrum Healthcare Resources is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected char

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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