System Operator I Trainee - Part Time

WSP in the U.S.; New York (NY); On-site; USD 33,000 - 55,000; Part time

Job summary

WSP USA is seeking a Part Time System Operator I Trainee in Long Island City, NY to support its Mobility Operations Team. You will operate ITS systems, monitor CCTV, and coordinate with JTMC partners to manage incidents and communicate traveler information.

The role requires a high school diploma, 0–2 years of experience, and the ability to work a variety of shifts, including weekends and holidays. NYSP background check is required.

Qualifications

• High school diploma or equivalent.
• 0–2 years of experience.
• Ability to work in a fast-paced environment.
• Ability to handle phone calls efficiently and professionally.
• Familiarity with MS Office, spreadsheets and databases.
• Typing at least 35 words per minute.
• Ability to use digital roadway maps and understand roadway elements.
• Ability to work a variety of shifts including days/evenings/nights/weekends/holidays; short notice overtime may be required.
• Must pass New York State Police background check.
• Must be authorized to work in the United States.

Responsibilities

• Operate computer-based traffic and freeway management systems to manage incidents.
• Monitor roadways via CCTV and detection systems.
• Monitor ITS devices and equipment.
• Perform daily checklists of ITS devices and control room equipment.
• Troubleshoot system failures and maintain equipment ticket databases.
• Post traveler information messages on VMS and verify accuracy.
• Enter incident information into Traveler Information Systems using IMP.
• Coordinate with JTMC partners and NYSDOT Region TMCs for incidents.

Skills

Fast-paced environment

Phone handling

MS Office proficiency

Typing 35 wpm

Digital roadway maps

Shift flexibility

Education

High school diploma or equivalent

Job description

Job Description

WSP is currently initiating a search for a Part Time System Operator I Trainee for our Long Island City, NY office.

This Opportunity

Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.

Your Impact

• Operate various computer-based traffic & freeway management systems to manage incidents on roadways and improve traffic conditions
• Monitor roadways via CCTV surveillance cameras and detection systems
• Monitor all Intelligent Transportation System (ITS) devices and computer equipment associated with the systems
• Perform routine daily checklist of all ITS devices and control room equipment
• Troubleshoot system failures and help maintain equipment ticket databases
• Posting traveler information messages and checking the accuracy and validity of the messages displayed on all Variable Message Signs (VMS)
• Enter incident information into Traveler Information Systems (TIS) using our Incident Management Portal (IMP)
• Familiarity with state-maintained roadways, comprehension of ITS device types, usage purposes, and locations of VMS and CCTV devices
• Skilled operation of all ITS equipment, computers and software(s) associated with ITS systems
• Utilize ITS equipment for incident management and travel time messaging, prioritizing traveler safety and quality of life
• Use of standard operating procedures (SOPs) to detect, dispatch, monitor, and document roadway incidents
• Coordinate with Joint Transportation Management Center (JTMC) partners as well as adjacent NYSDOT Region TMCs to coordinate resources for incidents that may affect regional travel
• Exercise responsible and ethical decision‑making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
• Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies

Required Qualifications

• High school Diploma or equivalent
• 0-2 Years of experience
• Ability to work in a fast-paced environment
• Ability to handle phone calls efficiently and professionally.
• Familiarity and ability to use MS Office applications, spreadsheets and databases Public, internal and external relations Work well with internal and external partners to achieve common goals
• Must be able to type at a minimum speed of 35 words per minute.
• Must have the ability to use digital roadway maps and have a working knowledge of roadway elements
• Ability to work a variety of shifts as assigned, including days, evenings, nights, weekends and holidays. Due to the nature of the position, short notice overtime may be required. Due to the demands of this position, outstanding attendance is required.
• All candidates must successfully pass a New York State Police (NYSP) Criminal History Background Check

All candidates must successfully pass a NYSP Criminal History Background Check.

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation

Expected Salary: $33,200 - $54,780

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.