System Integrity Solutions Specialist

YDU JC Air Cond & Ref Inc.- Dubai; Totowa (NJ); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

Life insurance

401(k) savings plan with company match

Employee assistance program

Wellness program

Job summary

Johnson Controls in Totowa, NJ is seeking a System Integrity Associate I to help fire and life safety customers by turning inspection deficiencies into clear repair opportunities. You will review findings, prepare quotes, and drive repair work with strong service coordination.

The role requires excellent communication, organization, and follow-through as you work with customers and internal teams to move quoted work forward and meet sales goals.

Qualifications

• High school diploma or equivalent.
• Excellent presentation and verbal communication skills.
• Proficiency with Microsoft Office programs, including Excel and Word, as well as web-based applications.
• Highly motivated, success driven, and able to work toward assigned sales goals.
• Ability to successfully close sales while maintaining a positive customer experience.
• Ability to complete a defined training program after hire.
• Nice to Have Fire suppression industry experience.
• Administrative experience.
• Experience with high-volume customer phone calls and telephone prospecting.
• Mechanical or electrical field service experience.
• Two years of inside sales or customer service experience.

Responsibilities

• Review inspection deficiency information and identify repair opportunities for fire and life safety systems.
• Prepare proposals and quotes for identified repair work and follow up on delivered quotes in a timely manner.
• Contact customers by phone to present solutions, answer questions, and gain commitment on quoted work.
• Communicate regularly with customers regarding systems integrity issues, recommendations, and proposed repairs.
• Maintain and update the inspection deficiency tracking system each day.
• Report sales progress, quote activity, and key metrics to management on a weekly and monthly basis.
• Deliver on assigned sales goals while maintaining a positive customer experience.
• Serve as the primary point of contact in the district office for customers with identified systems integrity issues.
• Partner with Service and other sales team members to quote and sell system repairs when additional support is needed.
• Use Microsoft Office and web-based tools to manage quotes, correspondence, tracking, and reporting.

Skills

Customer focus

Verbal communication

Organization

Follow-through

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word)

Job description

Johnson Controls in Totowa, NJ is seeking a System Integrity Associate I to help fire and life safety customers by turning inspection deficiencies into clear repair opportunities. You will review findings, prepare quotes, and drive repair work with strong service coordination.

The role requires excellent communication, organization, and follow-through as you work with customers and internal teams to move quoted work forward and meet sales goals.