System Engineer (Managed Services)

Experis (Austria); Cockeysville (MD); On-site; USD 75,000 - 90,000; Full time

Job summary

ManpowerGroup seeks a Systems Engineer (Managed Services) in Hunt Valley, MD to own escalation leadership across a broad Microsoft stack, drive patching and Intune strategy, and define security baselines for client environments. You will lead complex troubleshooting, mentor staff, and create SOPs to standardize operations.

The role emphasizes client-focused delivery, continuous improvement, and alignment with best practices while collaborating with a cross-functional team in a fast-paced MSP

Qualifications

• Extensive experience administering and troubleshooting Azure, Entra ID, Intune, VMware, Windows Server, and M365 environments.
• Demonstrable experience with MSP-style tools and platforms such as Ninja, Halo, and documentation platforms.
• Proven ability to lead escalations and deliver advanced technical troubleshooting for complex infrastructure and identity environments.
• Experience overseeing technical staff in day-to-day operations and escalations, ensuring consistent quality and operational excellence.
• Strong understanding of patching, configuration management, and operational baselines, including the ability to create project plans and present ideas to senior team members or leadership.
• Polished communication, collaboration, and interpersonal skills with the ability to effectively engage in client strategy discussions.

Responsibilities

• Serve as a senior technical escalation point and SME for complex client issues across M365, Azure, Entra ID, VMware, Windows Server, and AD environments.
• Own patching and Intune strategy, including configuration, enforcement, and continual improvement.
• Define and enforce internal security/config baselines within M365/Intune.
• Lead advanced technical troubleshooting and provide leadership for projects as needed.
• Facilitate integrations between core management/operational systems and standardize operations via SOPs and knowledge articles.

Skills

Azure Entra ID Intune M365

VMware Windows Server Active Directory

MSP tools Ninja Halo

Escalation leadership

Patch management baselines

Client communication

Tools

Ninja

Halo

Job description

Our client is seeking a Systems Engineer to join their team. The ideal candidate will demonstrate ownership of complex technical escalations, a client-focused and consultative mindset, and a commitment to continuous operational improvement which will align successfully in the organization.

Job Title

Systems Engineer (Managed Services)

Location

Hunt Valley, Maryland (Looking for candidates in the Washington D.C - Baltimore Area)

Pay Range

$75,000 - $90,000 W2 (Salary)

What's the Job?

• Serve as a senior technical escalation point and subject matter expert for complex client issues across Microsoft 365, Azure, Entra ID, VMware, Windows Server, and Active Directory environments.
• Own patching and Intune strategy, including configuration, enforcement, and continual improvement to keep client environments operating efficiently.
• Define, maintain, and enforce internal security and configuration baselines within M365/Intune, ensuring client alignment to best practices.
• Lead advanced technical troubleshooting and provide technical leadership for projects as needed, while staying current on Microsoft features and updates.
• Facilitate integrations between core management and operational systems for the Co-managed Services Team, and standardize operations through creation of SOPs, technical documentation, and knowledge articles.

What's Needed?

• Extensive experience administering and troubleshooting Azure, Entra ID, Intune, VMware, Windows Server, and M365 environments.
• Demonstrable experience with MSP-style tools and platforms such as Ninja, Halo, and documentation platforms (and similar tools).
• Proven ability to lead escalations and deliver advanced technical troubleshooting for complex infrastructure and identity environments.
• Experience overseeing technical staff in day-to-day operations and escalations, ensuring consistent quality and operational excellence.
• Strong understanding of patching, configuration management, and operational baselines, including the ability to create project plans and present ideas to senior team members or leadership.
• Polished communication, collaboration, and interpersonal skills with the ability to effectively engage in client strategy discussions.

What's in it for me?

• Opportunity to operate as a senior escalation point and technical subject matter expert across a broad, high-impact technology stack.
• Clear ownership of security baselines, patching, and Intune strategy - driving measurable improvements in client environment performance and alignment.
• Room to lead integrations between management and operational systems that directly strengthen Co-managed Services delivery.
• Chance to coach and mentor others while helping standardize processes through SOPs, documentation, and knowledge articles.
• Motivation to stay current with Microsoft updates and continuously improve service delivery and client satisfaction.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.