System Engineer (Managed Services)

Experis Technology Group; Cockeysville (MD); On-site; USD 75,000 - 90,000; Full time

Job summary

Experis in Hunt Valley, MD is seeking a Systems Engineer (Managed Services) to own escalations and guide client environments across M365, Azure, Entra ID, and more.

The role focuses on patching, Intune strategy, security baselines, and mentoring teammates while delivering proactive, high-quality service.

Qualifications

• Extensive experience administering Azure, Entra ID, Intune, VMware, Windows Server, and M365 environments.
• Proven ability to lead escalations and deliver advanced troubleshooting for complex infrastructure and identity environments.
• Experience overseeing technical staff in day-to-day operations and escalations, ensuring consistent quality and operational excellence.

Responsibilities

• Serve as a senior escalation point for complex client issues across M365, Azure, Entra ID, VMware, and Windows Server.
• Define and enforce patching, configuration baselines, and Intune strategy for secure, compliant environments.
• Create SOPs and knowledge articles to standardize operations for the Co-managed Services Team.

Skills

Azure

Entra ID

Intune

VMware

Windows Server

Microsoft 365

Tools

Ninja

Halo

Job description

Our client is seeking a Systems Engineer to join their team. The ideal candidate will demonstrate ownership of complex technical escalations, a client-focused and consultative mindset, and a commitment to continuous operational improvement which will align successfully in the organization.

Job Title: Systems Engineer (Managed Services)

Location: Hunt Valley, Maryland (Looking for candidates in the Washington D.C - Baltimore Area)

Pay Range: $75,000 - $90,000 W2 (Salary)

What’s the Job?

Serve as a senior technical escalation point and subject matter expert for complex client issues across Microsoft 365, Azure, Entra ID, VMware, Windows Server, and Active Directory environments. Own patching and Intune strategy, including configuration, enforcement, and continual improvement to keep client environments operating efficiently. Define, maintain, and enforce internal security and configuration baselines within M365/Intune, ensuring client alignment to best practices. Lead advanced technical troubleshooting and provide technical leadership for projects as needed, while staying current on Microsoft features and updates. Facilitate integrations between core management and operational systems for the Co-managed Services Team, and standardize operations through creation of SOPs, technical documentation, and knowledge articles.

What’s Needed?

Extensive experience administering and troubleshooting Azure, Entra ID, Intune, VMware, Windows Server, and M365 environments. Demonstrable experience with MSP-style tools and platforms such as Ninja, Halo, and documentation platforms (and similar tools). Proven ability to lead escalations and deliver advanced technical troubleshooting for complex infrastructure and identity environments. Experience overseeing technical staff in day-to-day operations and escalations, ensuring consistent quality and operational excellence. Strong understanding of patching, configuration management, and operational baselines, including the ability to create project plans and present ideas to senior team members or leadership. Polished communication, collaboration, and interpersonal skills with the ability to effectively engage in client strategy discussions.

What’s in it for me?

Opportunity to operate as a senior escalation point and technical subject matter expert across a broad, high-impact technology stack. Clear ownership of security baselines, patching, and Intune strategy - driving measurable improvements in client environment performance and alignment. Room to lead integrations between management and operational systems that directly strengthen Co-managed Services delivery. Chance to coach and mentor others while helping standardize processes through SOPs, documentation, and knowledge articles. Motivation to stay current with Microsoft updates and continuously improve service delivery and client satisfaction.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.