System Engineer

ArrowTeam; Washington (District of Columbia); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Arrow Team is seeking a technically proficient Systems Engineer to join our Managed Services team. You will architect, deploy, maintain, and support secure, scalable server and endpoint environments for SMB and mid-market clients across industries.

You will act as escalation engineer and infrastructure lead for onboarding, projects, and complex operational issues. This role emphasizes designing solutions, leading deployments, automating repetitive tasks, and owning client success from a systems

Qualifications

• 5-8 years of hands-on systems engineering experience including design, implementation and administration of Windows and/or Linux servers.
• Prior MSP or consulting experience supporting multiple concurrent clients.
• Strong expertise with core Microsoft technologies: Active Directory, Group Policy, DNS/DHCP, certificate services, and file/print services.
• Experience with virtualization platforms (VMware/Hyper-V) and storage systems.
• Proficiency in cloud platforms: Microsoft 365/Azure AD, Azure IaaS, AWS EC2, hybrid identity/connectivity.
• Competency in endpoint management and security: Intune, patch management, backup/recovery solutions.
• Comfortable leading technical conversations with both technical and non-technical stakeholders.
• Exceptional documentation, follow-through, and time management skills.

Responsibilities

• Architect, deploy, maintain, and support secure, scalable server and endpoint environments for a portfolio of SMB and mid-market clients.
• Act as escalation engineer and infrastructure lead for client onboarding, projects, and complex operational issues.
• Design solutions, lead deployments, automate repetitive tasks, and own client success from a systems and infrastructure perspective.

Skills

Systems engineering

Windows

Linux

Active Directory

Group Policy

DNS/DHCP

Certificate Services

File/Print Services

VMware

Hyper-V

Azure

AWS

Intune

Patch Management

Backup/Recovery

Onboarding

Documentation

Tools

VMware

Hyper-V

Azure

AWS EC2

Intune

Backup Software

Job description

Arrow Team delivers high-speed incident response and premium managed IT services to organizations facing disruption, complexity, and risk. We combine precision engineering with mission-first urgency to restore control in the face of chaos. As we expand our MSP offering, we’re building a technically elite team capable of owning core infrastructure across a diverse client base.

Role Overview

We are seeking a technically adept, client-focused Systems Engineer to join our Managed Services team. You’ll be responsible for architecting, deploying, maintaining, and supporting secure, scalable server and endpoint environments for a portfolio of SMB and mid-market clients across industries. You will act as both escalation engineer and infrastructure lead for client onboarding, projects, and complex operational issues.

This is not a pure ticket-resolution role. We’re looking for someone who can design solutions, lead deployments, automate repetitive tasks, and own client success from a systems and infrastructure perspective.

Required Qualifications

5-8 years of hands-on systems engineering experience, including design, implementation, and administration of Windows and/or Linux server environments.

Prior MSP or consulting experience supporting multiple concurrent clients.

Strong expertise with core Microsoft technologies: Active Directory, Group Policy, DNS/DHCP, certificate services, and file/print services.

Experience with virtualization platforms (VMware, Hyper-V, or equivalent) and storage systems.

Proficiency in cloud platforms (Microsoft 365/Azure AD, Azure IaaS, AWS EC2, hybrid identity/connectivity).

Competency in endpoint management and security, including Intune, patch management, and backup/recovery solutions.

Comfortable leading technical conversations with both technical and non-technical stakeholders.

Exceptional documentation, follow-through, and time management skills.