System Engineer

Pinnacle Partners, Inc; Fort Wayne (IN); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Pinnacle Partners, Inc. is seeking an experienced Systems Engineer to serve as a technical leader for our client's IT infrastructure team in Fort Wayne, Indiana.

You will guide system administrators, oversee hybrid on-premises and Azure environments, and own IT projects from initiation to closeout while mentoring staff and improving security, reliability, and performance.

Qualifications

• 5+ years of systems engineering experience in the Microsoft ecosystem.
• Experience in hybrid on-premises and Azure environments.
• VMware proficiency; Hyper-V experience is a plus.
• SCCM for patching, OS upgrades, and deployments.
• Monitoring experience with PRTG or equivalent.

Responsibilities

• Offer technical direction and oversight to system administrators.
• Handle daily monitoring, maintenance, and administration of systems, apps, servers, and network devices.
• Track infrastructure performance, availability, and security.
• Act as technical lead during incidents and provide root-cause analysis.
• Triage escalated tickets and guide lower support tiers.
• Keep stakeholders informed of issues and impacts.
• Advise on optimizing use of current applications.
• Lead IT projects from initiation through closeout.
• Participate in disaster recovery planning and execution.
• Maintain documentation for network configuration and processes.
• Stay current on technology trends through workshops and conferences.

Skills

Windows Server

Azure hybrid cloud

VMware/Hyper-V

SCCM

PRTG monitoring

Active Directory

PowerShell

Tools

Azure Monitor

VMware

Job description

We are seeking an experienced Systems Engineer to serve as a technical leader and go-to resource for our client's IT infrastructure team. This role will play a critical part in delivering infrastructure projects, keeping systems stable and secure, and mentoring the team that supports end users.

Key Responsibilities:

• Offer technical direction and oversight to system administrators
• Handle daily monitoring, maintenance, and administration of assigned systems, applications, servers, clients, and network devices
• Track infrastructure performance, availability, and security
• Act as technical lead during major incidents to restore failed systems, and deliver root cause analysis afterward
• Work escalated support tickets and guide lower support tiers
• Keep management, development teams, end users, and business leaders informed of issues and impacts
• Advise business stakeholders on getting the most from current applications
• Evaluate, update, and deploy client system software
• Maintain and improve the performance of new and existing systems, databases, and applications
• Support ongoing system patching
• Lead IT projects from initiation through closeout, and own assigned IT work on enterprise projects alongside project managers
• Take part in disaster recovery planning, preparation, and execution
• Maintain documentation for network configuration, mapping, processes, and service records
• Participate in an on-call rotation
• Stay current on technology trends through workshops, user groups, and conferences

Requirements:

• 5+ years of systems engineering experience in the Microsoft ecosystem
• Experience in a hybrid on-prem/Azure environment
• Experience with VMware (Hyper-V experience also considered)
• SCCM experience for patching, OS upgrades, and application updates/deployments
• Monitoring experience with PRTG or a similar tool

Preferred:

• Experience completing a VMware to Hyper-V migration