Systems Engineer 842727

Capstone Search Advisors; Stamford (CT); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Capstone Search Advisors is seeking a Sr. Systems Engineer to join our Technical Services team. You will lead infrastructure projects, mentor engineers, and act as a technical advocate for clients while ensuring high-quality support across Windows Server, Exchange, Office 365, and virtualization platforms.

You will design, implement, and optimize sites with VPNs, backups, and security technologies, while documenting environments and maintaining SLA adherence.

Formación

• 4-year degree or equivalent industry experience.
• 5+ years IT industry experience, including prior help desk/support
• MSP experience highly desired.
• 3+ years hands-on with VMware vSphere (4.x–6.x).
• 3+ years hands-on with server OS, apps, backup/recovery.
• 3+ years hands-on with security technologies (firewalls, IPS, web filtering).
• Experience designing/supporting site-to-site and remote access VPNs.
• Experience with Microsoft Server migrations (AD, File Servers, SQL Server, Exchange).
• Familiarity with copper/fiber cabling; strong troubleshooting across networks.

Responsabilidades

• Serve as senior escalation point for Help Desk and On-Site Engineers.
• Mentor and train junior engineers on technologies and best practices.
• Lead hardware and service deployment projects (servers, SANs, switches).
• Administer Windows Server, Exchange, and Office 365 environments.
• Manage virtualization (VMware vSphere or Hyper-V) and backups.
• Design and support site-to-site VPNs and remote access.
• Troubleshoot server/network/hardware/software issues across clients.
• Document environments, log incidents, and maintain SLA compliance.

Conocimientos

VMware vSphere

Hyper-V

Windows Server

Exchange Server

Office 365

Active Directory

SQL Server

Networking

VPN

Troubleshooting

Mentoring

Client-facing skills

Educación

4-year degree or equivalent

Herramientas

VMware vSphere

Hyper-V

Active Directory

Office 365

Exchange Server

Windows Server

SQL Server

Fortinet

Cisco gear

Descripción del empleo

Managed Service Provider is seeking an experienced Sr. Systems Engineer to join their Technical Services team.

Technical Leadership & Oversight ?

• Serve as a senior escalation point for Help Desk and On-Site Engineers, providing guidance and mentorship on complex technical issues ?
• Review and help ensure the quality and consistency of work performed by on-site and help desk staff ?
• Mentor and provide hands‑on training to junior and peer engineers on relevant technologies and best practices ?
• Act as a technical advocate for the support team, both internally and with clients

Infrastructure & Systems Management ?

• Lead hardware and service deployment projects, including servers, SANs, switches, routers, firewalls, and wireless devices ?
• Administer and maintain Microsoft environments, including Windows Server, Exchange Server, and Office 365 ?
• Administer and maintain virtualization environments (VMware vSphere or Microsoft Hyper‑V) ?
• Design, install, and support site-to-site and remote access VPN solutions ?
• Perform Microsoft Server migrations (Active Directory, File Servers, SQL Server, Exchange) ?
• Troubleshoot and resolve server, network, hardware, and software issues across client environments ?
• Provide consultative services to clients to determine hardware, software, and infrastructure specifications ?
• Design computer systems and solutions based on client requirements, and analyze existing environments to identify areas for improvement ?
• Follow project scopes to deliver technical solutions for growing client environments, completing tasks within scoped budgets ?
• Document client environments, systems, and resolutions thoroughly for ongoing support ?
• Properly log, prioritize, assign, track, and resolve incidents and requests within SLA ?
• Recommend new products and services based on clients' current and future needs

Required ?

• 4-year degree or equivalent industry experience ?
• 5+ years of IT industry experience, including prior experience in a support role interfacing with end users ?
• Experience in the Managed Services Provider (MSP) industry highly desired ?
• 3+ years of hands‑on experience with VMware vSphere (4.x–6.x) virtual machine management ?
• 3+ years of hands‑on experience with server OS, application, and data backup/recovery ?
• 3+ years of hands‑on experience with security technologies (firewalls, IPS, web filtering) ?
• Experience designing and supporting site‑to‑site and remote access VPN solutions ?
• Experience with Microsoft Server migrations (Active Directory, File Servers, SQL Server, Exchange) ?
• Working knowledge of copper category and fiber optic cabling technologies ?
• Strong troubleshooting skills for diagnosing and resolving network connectivity issues ?
• Excellent written and verbal communication and client-facing skills ?
• Strong time management skills and ability to work independently with minimal supervision ?
• Willingness to participate in an on‑call rotation for after‑hours emergency support

Preferred ?

• Advanced field‑related certifications (e.g., Microsoft, VMware, CompTIA, Cisco) ?
• Experience with cloud platforms (Microsoft Azure, Office 365, AWS) ?
• Experience with Fortinet security appliances