System Engineer

PeopleLogic; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading tech solutions provider in Louisville, KY is seeking a L1/L2 Network & Infrastructure Engineer. This role involves providing first-level support for network and infrastructure systems, focusing on monitoring, basic troubleshooting, incident response, and escalation. Ideal candidates will have basic networking knowledge and be capable of supporting internal applications and connectivity issues. This position may require weekend availability as needed.

Responsibilities

• Monitor network and infrastructure systems using tools.
• Respond to alerts, incidents, and service requests.
• Perform initial diagnostics and troubleshooting.
• Escalate complex issues to L2/L3 teams.
• Follow incident, problem, and change management processes.
• Support LAN, WAN, and VLAN connectivity.
• Monitor servers, VMs, and basic cloud resources.
• Support access to internal applications.

Skills

Basic understanding of networking concepts (TCP/IP, DNS, DHCP)

Basic knowledge of VLANs and routing

Familiarity with firewalls and network devices

Understanding of monitoring and ticketing systems

Ability to follow troubleshooting procedures

Basic knowledge of Servers, Windows, VMware

Job description

The L1/L2 Network & Infrastructure Engineer provides first-level support for network and infrastructure systems. This role focuses on monitoring, basic troubleshooting, incident response, and escalation to ensure system availability and reliability in on premises based of Griffin way location Louisville KY.

Key Responsibilities

Monitoring & Operations

• Monitor network and infrastructure systems using monitoring tools
• Respond to alerts, incidents, and service requests
• Perform initial diagnostics and troubleshooting
• Escalate complex issues to L2/L3 teams with proper documentation
• Follow incident, problem, and change management processes

Networking (L1 /L2)

• Check basic network connectivity (ping, traceroute)
• Support LAN, WAN, and VLAN connectivity
• Verify switch and firewall status
• Assist with port status, link issues, and interface errors
• Support DNS, DHCP, and IP address issues

Infrastructure (L1/L2)

• Monitor servers, VMs, and basic cloud resources
• Perform basic OS checks (CPU, memory, disk)
• Assist with server restarts and service checks
• Support virtualization environments (basic tasks)
• Assist with backup job monitoring

User & Application Support

• Support access to internal applications
• Perform basic access checks and validations
• Assist users with connectivity and performance issues
• Coordinate with application teams during incidents

Documentation & Reporting

• Update tickets with accurate troubleshooting steps
• Follow runbooks and SOPs
• Maintain asset and incident records

Required Skills & Knowledge

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Basic knowledge of VLANs and routing
• Familiarity with firewalls and network devices
• Understanding of monitoring and ticketing systems
• Ability to follow troubleshooting procedures
• Basic knowledge of Servers, Windows etc, VMware etc.
• Capable of providing the professional smart hands as part of support
• Capable of being available as needed, including weekend if required.