Network System Engineers

PeopleLogic; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company in Louisville is looking for an IT Support Specialist to monitor network and infrastructure systems, respond to service requests, and assist users with connectivity issues. Candidates should have a basic understanding of networking concepts and be capable of following troubleshooting procedures. This role includes supporting application access and maintaining documentation. Availability on weekends may be required.

Qualifications

• Basic understanding of networking concepts like TCP/IP, DNS, and DHCP.
• Ability to perform initial diagnostics and troubleshooting.
• Capable of updating tickets with accurate troubleshooting steps.

Responsibilities

• Monitor network and infrastructure systems using monitoring tools.
• Respond to alerts, incidents, and service requests.
• Support access to internal applications and assist users.

Skills

Basic understanding of networking concepts (TCP/IP, DNS, DHCP)

Basic knowledge of VLANs and routing

Familiarity with firewalls and network devices

Understanding of monitoring and ticketing systems

Ability to follow troubleshooting procedures

Basic knowledge of Servers and Windows

Capable of providing professional support as needed

Job description

• Monitor network and infrastructure systems using monitoring tools
• Respond to alerts, incidents, and service requests
• Perform initial diagnostics and troubleshooting
• Escalate complex issues to L2/L3 teams with proper documentation
• Follow incident, problem, and change management processes

Networking (L1 /L2)

• Check basic network connectivity (ping, traceroute)
• Support LAN, WAN, and VLAN connectivity
• Verify switch and firewall status
• Assist with port status, link issues, and interface errors
• Support DNS, DHCP, and IP address issues

Infrastructure (L1/L2)

• Monitor servers, VMs, and basic cloud resources
• Perform basic OS checks (CPU, memory, disk)
• Assist with server restarts and service checks
• Support virtualization environments (basic tasks)
• Assist with backup job monitoring

User & Application Support

• Support access to internal applications
• Perform basic access checks and validations
• Assist users with connectivity and performance issues
• Coordinate with application teams during incidents

Documentation & Reporting

• Update tickets with accurate troubleshooting steps
• Follow runbooks and SOPs
• Maintain asset and incident records

Required Skills & Knowledge

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Basic knowledge of VLANs and routing
• Familiarity with firewalls and network devices
• Understanding of monitoring and ticketing systems
• Ability to follow troubleshooting procedures
• Basic knowledge of Servers, Windows etc, VMware etc.
• Capable of providing the professional smart hands as part of support
• Capable of being available as needed, including weekend if required.