Information Technology Support Analyst

Galent; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Louisville, KY is seeking an L1/L2 Network & Infrastructure Engineer. The role involves monitoring and supporting network systems, performing basic troubleshooting, and ensuring service availability. Ideal candidates will have a foundational understanding of networking concepts such as TCP/IP and troubleshooting protocols. Availability for weekend support when necessary is required. Those looking to start a career in IT support will find this position an excellent opportunity to develop their skills.

Qualifications

• Basic understanding of networking and incident response is required.
• Knowledge of monitoring tools and ticketing systems is essential.
• Ability to provide support and be available as needed.

Responsibilities

• Monitor network and infrastructure systems using monitoring tools.
• Respond to alerts and service requests effectively.
• Perform initial diagnostics and troubleshooting.

Skills

Basic understanding of networking concepts (TCP/IP, DNS, DHCP)

Basic knowledge of VLANs and routing

Familiarity with firewalls and network devices

Understanding of monitoring and ticketing systems

Ability to follow troubleshooting procedures

Basic knowledge of Servers, Windows, VMware

Job description

The L1/L2 Network & Infrastructure Engineer provides first-level support for network and infrastructure systems. This role focuses on monitoring, basic troubleshooting, incident response, and escalation to ensure system availability and reliability in on premises based of Griffin way location Louisville KY.

Key Responsibilities

Monitoring & Operations

• Monitor network and infrastructure systems using monitoring tools
• Respond to alerts, incidents, and service requests
• Perform initial diagnostics and troubleshooting
• Escalate complex issues to L2/L3 teams with proper documentation
• Follow incident, problem, and change management processes

Networking (L1 /L2)

• Check basic network connectivity (ping, traceroute)
• Support LAN, WAN, and VLAN connectivity
• Verify switch and firewall status
• Assist with port status, link issues, and interface errors
• Support DNS, DHCP, and IP address issues

Infrastructure (L1/L2)

• Monitor servers, VMs, and basic cloud resources
• Perform basic OS checks (CPU, memory, disk)
• Assist with server restarts and service checks
• Support virtualization environments (basic tasks)
• Assist with backup job monitoring

User & Application Support

• Support access to internal applications
• Perform basic access checks and validations
• Assist users with connectivity and performance issues
• Coordinate with application teams during incidents

Documentation & Reporting

• Update tickets with accurate troubleshooting steps
• Follow runbooks and SOPs
• Maintain asset and incident records

Required Skills & Knowledge

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Basic knowledge of VLANs and routing
• Familiarity with firewalls and network devices
• Understanding of monitoring and ticketing systems
• Ability to follow troubleshooting procedures
• Basic knowledge of Servers, Windows etc, VMware etc.
• Capable of providing the professional smart hands as part of support
• Capable of being available as needed, including weekend if required.