System Drives Field Service Technician

-; Skowhegan (ME); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Technician to join their dynamic team. In this role, you will execute service work, ensuring customer satisfaction through effective communication and operational improvements. With a focus on AC and DC drive systems, you will leverage your technical expertise to diagnose issues and prepare for service activities. This position offers the flexibility of remote work, with opportunities for travel, making it ideal for those looking to grow in a supportive environment. Join a company that values diversity and is committed to empowering its employees to create sustainable solutions.

Qualifications

• 2+ years of experience in field service engineering or 4+ years of relevant experience.
• Understanding of AC and DC drive systems and technical troubleshooting skills.

Responsibilities

• Deliver quality customer service and execute service work based on customer orders.
• Diagnose technical issues and perform field service tasks on-site.

Skills

Troubleshooting

Technical Reporting

Customer Service

Field Service Engineering

AC and DC Drive Systems

Education

Associates Degree in Related Field

High School Diploma/GED

Tools

Oscilloscopes

Data Loggers

PDMA Motor Testing

CMC Measurements

ABB 800xA

Job description

System Drives Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Reporting Line

This position reports to the Systems Drives Operations Manager.

Role and Responsibilities

In this role, you will have the opportunity to execute service work according to work instructions, ABB quality, and safety guidelines. Your daily tasks will include delivering quality customer service, planning, and executing service work based on customer orders and expectations. You will showcase your expertise by ensuring customer retention through effective communication of service timelines and expectations. The role is field service-based and can be performed remotely. It contributes to the Process Automation Process Industries division in Skowhegan, ME, and the surrounding region. Key responsibilities include:

1. Collaborating with customers on-site to identify opportunities for operational improvements and pain point elimination.
2. Performing field service tasks, diagnosing technical issues, and conducting analysis through remote or on-site activities within certified service categories and products.
3. Preparing material lists for service activities and ensuring the availability and quality of all materials, parts, and equipment.
4. Serving as a trainer for field service associates and customers when needed.

Team Dynamics

You will join a dynamic, talented, high-performing team within the Process Industries sector, where you can thrive.

Qualifications

• Associates degree in a related field with 2+ years of work/military experience, or high school diploma/GED with 4+ years of relevant experience.
• Understanding of AC and DC drive systems.
• Experience in performing field service engineering for AC and DC drive systems, using test equipment such as oscilloscopes, data loggers, PDMA motor testing, and CMC measurements. Experience with ABB 800xA is a plus.
• Ability to analyze and test hardware and software performance of OEM integrated machines.
• Availability to work 24/7 as needed, with up to 80% travel required.
• Proficiency in writing detailed technical service reports.
• Skills in troubleshooting, testing, repairing, and servicing technical equipment.
• Compliance with safety requirements and completion of safety training on schedule.
• Legal work authorization for employment in the US.

About Us

The Process Industries Division serves sectors including mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, along with their service industries. We offer deep industry expertise and integrated automation and electrical systems to enhance productivity and reduce costs. Our solutions include specialized products, total production systems, and digitalization tools like augmented reality to improve operational efficiency and reduce costs.

We value diversity and welcome your application. Visit www.abb.com to learn more about our global impact and your potential career with us.

Equal Opportunity Employment

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer. We encourage diversity and do not discriminate based on race, creed, color, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family leave status, or veteran status. For more information on your rights, visit the provided EEOC and DOL links. Candidates may review our Affirmative Action Plan by contacting an ABB HR Representative. Reasonable accommodations are available upon request for applicants with disabilities.