System Drives Field Service Technician

ABB Schweiz AG; Skowhegan (ME); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated System Drives Field Service Technician to join its team. In this dynamic role, you will execute service work while ensuring adherence to quality and safety standards. Your expertise will help improve customer operations and retention by delivering exceptional service and effective communication. This position offers the chance to work in a field service model, with opportunities for remote work and significant travel. Join a forward-thinking company committed to sustainability and innovation, where your contributions will make a meaningful impact on diverse industries.

Qualifications

• 2+ years of experience in field service engineering required.
• Understanding of AC and DC drive systems is essential.

Responsibilities

• Execute service work per instructions and ABB guidelines.
• Identify opportunities to improve customer operations.

Skills

Field Service Engineering

Troubleshooting

Technical Reporting

Customer Service

Communication Skills

Education

Associates Degree in a Related Field

High School Diploma or GED

Tools

Oscilloscopes

Data Loggers

PDMA Motor Testing

CMC Measurements

ABB 800xA

Job description

System Drives Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Systems Drives Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is field service, and can be based remotely. This role is contributing to the Process Automation Process Industries division in Skowhegan, ME and neighboring region. You will be mainly accountable for:

1. Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
2. Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
3. Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
4. Acting as trainer when needed, for field service associates and customers.

Qualifications for the role

• Associates degree in a related field and 2+ years of related work/military experience required. Or HS diploma/GED and 4+ years of related work/military experience required.
• Understanding of AC and DC drive systems.
• Experience: performing field service engineering for AC and DC coordinated drive systems; and using test equipment including Oscilloscopes, Data Loggers, PDMA motor testing, and CMC measurements. Work with ABB 800xA is a plus.
• The candidate must be able to analyze and test system hardware and software performance applicable OEM integrated machines.
• Must be available 24/7 based upon business necessity. Up to 80% travel required.
• Ability to write detailed technical field service reports.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Comply with ABB and customer safety requirements. Complete all designated safety training on time.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application.