System Drives Field Service Technician

ABB Inc.; Portland (OR); Remote; USD 57,000 - 107,000; Full time

Job summary

Join a dynamic and high-performing team at an innovative company dedicated to addressing global challenges. As a System Drives Field Service Technician, you will leverage your expertise in AC and DC drive systems to deliver exceptional customer service and operational improvements. This role involves diagnosing technical issues, preparing for service activities, and training associates. With a focus on safety and quality, you will play a key role in enhancing productivity across diverse industries. Embrace this opportunity to grow professionally while contributing to sustainable solutions in a collaborative environment.

Qualifications

• 2+ years of experience in field service engineering for drive systems.
• Proficient in analyzing and testing system performance.

Responsibilities

• Execute service work according to ABB quality and safety guidelines.
• Work with customers to identify operational improvements.

Skills

AC and DC drive systems

Field service engineering

Technical troubleshooting

Technical report writing

Education

Associates degree in a related field

High school diploma/GED

Tools

Oscilloscopes

Data loggers

PDMA motor testing

CMC measurements

ABB 800xA

Job description

System Drives Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—along with our focus on diversity, inclusion, and equal opportunities, drive us to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting To

Systems Drives Operations Manager

Your Role and Responsibilities

In this role, you will execute service work according to work instructions, ABB quality, and safety guidelines. You will provide quality customer service by planning and executing service work based on customer orders and expectations. You will also demonstrate your expertise by ensuring customer retention through effective communication of service timelines and expectations.

The work model for this role is remote/travel. It contributes to the Process Automation Process Industries division in the Northwest region. Your main responsibilities include:

• Working with customers on-site to identify opportunities for operational improvements and pain point elimination.
• Performing field service tasks, diagnosing technical issues, and analyzing system performance through remote or on-site activities within your certified service categories and products.
• Preparing material lists for service activities and ensuring the availability and quality of all materials, parts, and equipment.
• Acting as a trainer for field service associates and customers when needed.

Team Dynamics

You will join a dynamic, talented, high-performing team within Process Automation, where you can thrive and grow professionally.

Qualifications

• Associates degree in a related field with 2+ years of relevant work/military experience OR high school diploma/GED with 4+ years of relevant experience.
• Understanding of AC and DC drive systems.
• Experience in performing field service engineering for AC and DC drive systems, utilizing test equipment such as oscilloscopes, data loggers, PDMA motor testing, and CMC measurements. Experience with ABB 800xA is a plus.
• Ability to analyze and test system hardware and software performance of OEM integrated machines.
• Availability for 24/7 work based on business needs; up to 80% travel required.
• Proficiency in writing detailed technical field service reports.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Compliance with ABB and customer safety requirements, including completing safety training on time.
• Existing work authorization to work in the US for ABB.

More About Us

The Process Industries Division serves sectors such as mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, along with their service industries. We bring deep industry expertise and the ability to integrate automation and electrical systems to enhance productivity and reduce costs. Our solutions include specialized products, total production systems, and digitalization tools like augmented reality to improve plant efficiency and reduce maintenance costs.

We value diversity and encourage you to apply for your next career step with ABB. Visit www.abb.com to learn more about our solutions worldwide. #MyABBStory

We look forward to your application. For more about ABB, visit our website.

Equal Employment Opportunity

ABB is an EEO and Affirmative Action employer promoting diversity. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave, or veteran status. For your rights, visit:

• EEOC Rights
• DOL Pay Transparency

Applicants may request to review the Affirmative Action Plan at our facilities by contacting an ABB HR Representative at 1-888-694-7762. Reasonable accommodations are available for individuals with disabilities by contacting the same number or emailing [e-mail]. Resumes and applications are not accepted via these channels.

The position offers a salary range of $57,400 to $106,600 annually, depending on qualifications and experience. More details at myBenefitsABB.com.