System Drives Field Service Technician

ABB Inc.; Seattle (WA); Remote; USD 57,000 - 107,000; Full time

Job summary

Join a forward-thinking company as a System Drives Field Service Technician, where you'll leverage your expertise in AC and DC drive systems to deliver exceptional service. In this dynamic role, you will engage directly with customers, ensuring their needs are met while troubleshooting and resolving technical issues. With a focus on quality and safety, you'll contribute to operational improvements and customer retention. This position offers a unique opportunity to grow within a talented team and make a significant impact in the Process Automation division. If you're ready to take your career to the next level, we encourage you to apply!

Qualifications

• 2+ years of related work or military experience.
• Ability to analyze and test system hardware and software performance.

Responsibilities

• Execute service work according to ABB quality and safety guidelines.
• Deliver quality customer service by planning and executing service work.

Skills

AC and DC drive systems

Technical report writing

Troubleshooting technical equipment

Customer service

Education

Associates degree in a related field

High school diploma/GED

Tools

Oscilloscopes

Data loggers

PDMA motor testing

CMC measurements

ABB 800xA

Job description

System Drives Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—along with our focus on diversity, inclusion, and equal opportunities, drive our mission to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Position Reporting To

Systems Drives Operations Manager

Your Role and Responsibilities

In this role, you will execute service work according to work instructions and ABB quality and safety guidelines. You will deliver quality customer service by planning and executing service work aligned with customer orders and expectations. Your expertise will help ensure customer retention through effective communication of service timelines and expectations.

The work model is: remote/travel. This role contributes to the Process Automation Process Industries division in the Northwest region. You will be primarily responsible for:

1. Working with customers onsite to identify opportunities for operational improvements and pain point elimination.
2. Performing field service tasks, diagnosing technical issues, and conducting analysis through remote or onsite activities within your certified service categories and products.
3. Preparing material lists for service activities and ensuring availability and quality of all materials, parts, and equipment.
4. Acting as a trainer for field service associates and customers when needed.

Team Dynamics

You will join a dynamic, talented, high-performing team within Process Automation, where you can thrive and grow.

Qualifications for the Role

• Associates degree in a related field with 2+ years of related work or military experience, or a high school diploma/GED with 4+ years of related experience.
• Understanding of AC and DC drive systems.
• Experience in performing field service engineering for AC and DC drive systems, using test equipment like oscilloscopes, data loggers, PDMA motor testing, and CMC measurements. Experience with ABB 800xA is a plus.
• Ability to analyze and test system hardware and software performance of OEM integrated machines.
• Availability to work 24/7 as needed, with up to 80% travel.
• Strong technical report writing skills.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Compliance with ABB and customer safety requirements, including timely completion of safety training.
• Existing work authorization to work in the US for ABB.

More About Us

The Process Industries Division serves sectors including mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage. We bring deep industry expertise and the ability to integrate automation and electrical systems, enhancing productivity and reducing costs. Our solutions include specialized products, total production systems, and digitalization services like collaborative operations and augmented reality.

We value diversity and encourage you to apply for your next career step at ABB. Visit www.abb.com to learn more about our global impact. #MyABBStory

We look forward to your application. For more about ABB, visit our website.

Equal Opportunity Employment

ABB is an EEO and Affirmative Action Employer promoting diversity. All qualified applicants will receive consideration regardless of race, creed, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, marital status, family leave status, or veteran status. For more info on your EEO rights, visit:

• EEOC Rights
• DOL Pay Transparency

Applicants may review the Affirmative Action Plan at specific facilities by contacting an ABB HR representative. Reasonable accommodations are available upon request by contacting ABB HR at 1-888-694-7762 or [e-mail]. Resumes and applications are not accepted via email for accommodations.

Base salary is expected to range from $57,400 to $106,600 annually, depending on qualifications and experience. Learn more at myBenefitsABB.com.