System Administrator with Security Clearance

i3, LLC dba Iris Intelligence; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Iris Intelligence in Baltimore, MD is seeking a skilled IT Support professional to implement, troubleshoot, and maintain IT systems across client/server/storage and network devices. The role includes day‑to‑day operations, monitoring, problem resolution, and escalation as needed.

The ideal candidate will have five years of SA experience in similar programs and a technical bachelor's degree. Strong UNIX and Windows OS experience is required.

Qualifications

• Five years SA experience in programs similar scope required.
• Bachelor's degree in a technical discipline required. Five years of additional SA experience may be substituted for a bachelor’s degree.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc.
• Provide support for the escalation and communication of status to management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning

Skills

IT Support

Help Desk

System Administration

UNIX

Windows

Education

Bachelor's degree in a technical discipline

Tools

UNIX

Windows

Job description

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc.
• Provide support for the escalation and communication of status to management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning

Qualifications

Level 1: Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.