System Administrator 3-908

Onyx Point, Inc.; Hanover (MD); Hybrid; USD 78,000 - 250,000; Full time

Benefits offered by this job

Health Coverage: Medical, dental, and视

401(k) with company match

Paid Time Off and holidays

Wellness programs

Professional development includingtu

Flexible work arrangements including远程

FSAs

Employee referral programs

Bonus opportunities

Technology allowance

Diverse and inclusive workplace

Job summary

Onyx Point, Inc. is seeking a Level 3 System Administrator with active TS/SCI w/ Full Scope Poly and U.S. citizenship.

The role covers IT system implementation, troubleshooting, maintenance, and daily operations, supporting UNIX and Windows environments, and ensuring reliability and performance. The incumbent will manage system configuration, monitor devices, and assist users across multiple IT domains. The position requires fifteen years of SA experience in similar programs, a technical

Qualifications

• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1(Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1(Help Desk) and Tier 2(Escalation) problem identification, diagnosis and resolution of problems
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration

Skills

IT systems administration

Troubleshooting

UNIX

Windows

Network configuration

System monitoring

SOA understanding

Education

Bachelor's degree in a technical discipline

Tools

UNIX

Windows OS

Dispatch system

Networking

Job description

TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1(Help Desk and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 3 System Administrator (SA) shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems


• Provide Tier 1(Help Desk) problem identification, diagnosis and resolution of problems


• Manage the daily activities of configuration and operation of IT systems


• Provide assistance to users in accessing and using IT systems


• Provide Tier 1(Help Desk) and Tier 2(Escalation) problem identification, diagnosis and resolution of problems


• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.


• Provide support for the escalation and communication of status to agency management and internal customers


• Optimize system operations and resource utilization, and perform system capacity analysis and planning


• Provide in-depth experience in trouble-shooting IT systems


• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets


• Provide support for the dispatch system and hardware problems and remains involved in the resolution process


• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance


• Support the design of systems, mission architecture and associated hardware


• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)(U) Analyze and resolve complex problems associated with server hardware, applications and software integration

Qualifications:

Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Compensation:

We are committed to providing fair and competitive compensation. The salary range for this position is $78,000 to $250,000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidate's work location, specific role, skill set, and level of expertise.

Benefits:

• Health Coverage: Medical, dental, and vision insurance


• Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance


• Retirement Plan: 401(k) plan with company match


• Paid Time Off: Generous PTO, paid holidays, parental leave, and more


• Wellness: Access to wellness programs and mental health support


• Professional Development: Opportunities for growth, including tuition reimbursement


• Flexible work arrangements, including remote work options


• Flexible Spending Accounts (FSAs)


• Employee referral programs


• Bonus opportunities


• Technology allowance


• A diverse, inclusive, and supportive workplace culture