System Administrator Skill Level 3 [D.26.0184]

Dover Networks LLC; Colorado; On-site; USD 189,000 - 208,000; Full time

Job summary

Dover Networks LLC in Colorado is seeking an experienced Systems Administrator to support IT system implementation, troubleshooting, and maintenance across client/server/storage/network devices. The role includes Tier I and Tier II problem resolution, system configuration, and ongoing operations support.

The candidate should bring fifteen years of SA experience, a technical bachelor’s degree, and the ability to manage complex enterprise IT environments, including UNIX and Windows platforms.

Qualifications

• 15 years' experience as a SA in programs/contracts of similar scope and complexity.
• Bachelor's degree in a technical discipline is required; 5 years additional SA experience may substitute for a degree.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage daily activities of configuration and operation of IT systems.
• Assist users in accessing and using IT systems.
• Provide escalation and communication of status to agency management and internal customers.
• Support dispatch system and hardware problems and participate in resolution process.
• Configure UNIX and Windows operating systems and install/load OS software.
• Support design of systems, mission architecture and hardware.
• Analyze and resolve complex problems with server hardware, apps and integration.

Skills

Top Secret/SCI clearance

Education

Bachelor's degree in technical field

Job description

Top Secret/SCI with Full Scope Poly

Salary Range: $189k-$208k per year with an additional $47k-$52k in immediately vested company 401(k) contributions.

Position Requirements

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problem and remains involved in the resolution process. Configures and manages UN1X and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. This candidate should have the skills and experience necessary to support installation and maintenance of Cisco routers and switches in support of enterprise systems for the program.

Position Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operation, monitoring and problem resolution for all of the client/server /storage /network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provjde detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable operating systems and installs /lo ads operating system software, trouble shoot, maintain integrity of and configure network components along with implementing operating system enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware applications and software integration

Basic Qualifications

Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bache lor' s degree.