System Administrator SA2 [D.26.0145]

Dover Networks LLC; Maryland; On-site; USD 163,000 - 177,000; Full time

Job summary

Dover Networks LLC in Maryland seeks a Senior Systems Administrator with Top Secret/SCI and Full Scope Poly to support IT infrastructure, troubleshooting, and operations across client/server/storage/network devices and mobile devices.

Responsibilities include Tier 1 and Tier 2 support, system configuration, OS management (UNIX/Windows), problem resolution, status communications to management, and proactive capacity planning.

Qualifications

• Ten years’ SA experience required.
• DoD 8570 IAT Level I or higher required.
• Bachelor's degree in a technical discipline required; five additional SA years may substitute.
• Experience supporting IT systems and user access.
• Experience with UNIX/Windows OS and network components.

Responsibilities

• Provide Tier 1 (Help Desk) and Tier 2 escalation support for IT systems.
• Manage day-to-day operations of IT system configuration and operation.
• Assist users in accessing and using IT systems.
• Troubleshoot client/server/storage/network devices and mobile devices.
• Configure and manage UNIX and Windows operating systems; install/load OS software.
• Provide status updates to agency management and internal customers.
• Optimize system operations and capacity planning.

Skills

SA experience

DoD-8570 IAT I

UNIX/Windows systems

IT support

Education

Bachelor's degree in technical discipline

Job description

Requires Top Secret/SCI with Full Scope Poly

Salary Range: $163k-$177k per year with an additional $41k-$44k in immediately vested company 401(k) contributions

Description

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Required Skills

• Ten (10) years’ experience as an SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.
• DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher is required.
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance