System Administrator

Mission First Inc.; Maryland; On-site; USD 80,000 - 100,000; Full time

Job summary

A technology solutions firm is seeking a qualified technical support professional in Maryland. The role involves providing support for network and desktop systems, coaching less-experienced staff, and requiring a Bachelor's degree and TS/SCI clearance. Candidates with a DoD 8570 IAT Level 2 certification are preferred.

Qualifications

• Five (5) years of experience as an SA in related programs.
• TS/SCI polygraph clearance required.
• DoD 8570 IAT Level 2 Certification preferred.

Responsibilities

• Provide technical support and troubleshooting.
• Coach and guide less-experienced professionals.
• Perform integrity testing and gather customer problem information.
• Interface with Tier 2 support and escalate issues.

Skills

Technical support

Troubleshooting

Customer interview skills

Remote access applications

Education

Bachelor’s degree in Math, Science, Engineering, Statistics, or related discipline

Tools

Data Transfer Agent applications

Job description

Description

Responsibilities Include:

1. Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
2. May coach and provide guidance to less-experienced professionals
3. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
4. Provides remote support access through desktop mirroring and other remote access applications for worldwide site
5. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
6. Modifies, moves, and installs new equipment
7. Performs technical tasks and provides site support.
8. Performs integrity testing and interviews customers to gather information about problems
9. Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
10. Will perform Data Transfer Agent requests to transfer files between networks.

Requirements

REQUIREMENTS

Required Skills, Experience, and Education: Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in Math, Science, Engineering, Statistics , Engineering Management or a related discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor’s degree.

Required Clearance: Candidate must have a TS/SCI polygraph clearance

Preferred: DoD 8570 IAT Level 2 Certification