System Administrator with Security Clearance

i3, LLC dba Iris Intelligence; Baltimore (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Iris Intelligence is seeking an IT Systems Support professional to handle implementation, troubleshooting and maintenance of IT systems. You will manage daily configuration and operations, assisting users and providing Tier 1 and Tier 2 resolution.

The role covers client/server/storage/network devices, UNIX and Windows OS, and involves monitoring, problem resolution, and escalating status to management and internal customers.

Qualifications

• Five years as a SA or equivalent in similar programs and contracts.
• Bachelor's degree in a technical field required; additional SA experience may substitute for degree.
• Experience supporting IT systems, including day-to-day operations and problem resolution.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage daily activities of configuration and operation of IT systems
• Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution
• Escalate issues and communicate status to management and internal customers
• Support client/server/storage/network devices and mobile devices as needed

Skills

Help Desk

Tier 1 Support

Tier 2 Escalation

Unix OS

Windows OS

Network devices

System monitoring

Education

Bachelor's degree in a technical discipline

Tools

Unix

Windows

Job description

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc.
• Provide support for the escalation and communication of status to management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning Qualifications

Qualifications

• Level 1: Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.