System Administrator – Level III (1853) – LOVELL

Systems Plus, Inc.; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Bonus and awards programs

Professional growth opportunities

Job summary

A government contractor is looking for an IT Support Specialist in Chicago, IL, to provide technical assistance for hardware and software issues while maintaining cybersecurity compliance. The ideal candidate should hold a Bachelor’s degree, have at least 4 years of relevant experience, and possess necessary certifications. Responsibilities include customer support, troubleshooting, and lifecycle management of IT assets. Competitive benefits and growth opportunities available.

Qualifications

• 4 years of progressive experience demonstrating required proficiency.
• Ability to obtain and maintain a Tier 3 security clearance.

Responsibilities

• Log and brief activities to the Government Task Manager.
• Maintain operational baselines and cybersecurity compliance.
• Provide desk-side and remote support for software/hardware issues.
• Support local asset lifecycle management for IT hardware.
• Serve as the primary point of customer engagement.
• Support hardware configuration and installation.
• Assist with inventory and configuration management.
• Coordinate with Global Service Center for issue resolution.
• Communicate technical issues to customers.

Skills

Technical troubleshooting

Cybersecurity compliance

Customer engagement

Inventory management

Communication

Education

Bachelor's degree or equivalency

Tools

IAT II Certification

Professional Level Certification

Job description

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus, you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments.

Our employees are our most valued asset, and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.

Systems Plus is the company for you! Experience the difference, and let’s talk about your future at Systems Plus today.

Position Title

Position Type

Full Time, Onsite

Position Location

Chicago, IL

Tracking Code

01119

Daily Responsibilities

• Log and brief activities weekly to the Government Task Manager andidentifyrisks, issues, or items of interest.
• Maintain workstation and laptop operational baselines and cybersecuritycompliance, andprovide desk-side and remote support to resolve software and hardware issues not resolved by the GSC or other Enterprise Support Teams (e.g., LAN/WAN/WLAN, software, hardware, network, administrative, and approved special projects).
• Support local assets and repair,new technologyacquisition, and life cycle management for IT hardware and deploy end-user system images to new workstations and laptopsin accordance withapproved imaging practices.
• Serve as the primary point of contact for customer engagement, support end-user service requests, and monitor and triage site-assigned tickets.
• Provide hardware support including but not limited to on-site touch labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.
• Support inventory and configuration management activities bymaintainingaccuratehardware and software records andassisting withenterprise asset management processes.
• Support equipment staging, installation, testing, and integration while ensuring system configurationscomply withenterprise configuration management requirements.
• Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalate complex problems asrequired.
• Communicate technical issues and solutions clearly to customers, providing guidance and support to ensure effective resolution of access or system issues.
• Other duties as assigned.

Required: Experience

• 4 years of progressive experience demonstrating the required proficiency.

Required: Degree

• Bachelor’s degree and/orequivalency.

Required: Certification

• IAT II
• CE:ProfessionalLevel

Required: Clearance

• Ability to obtain andmaintainaTier 3security clearance

About Systems Plus

Systems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.

From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.

Through our diverse portfolio of clients and capabilities we power vision and insight—discover what’s possible with a Small Business that thinks BIG!

Interested individuals should email their resume with salary expectations and with a cover letter [e-mail] .

Reach out to see how we can partner with you.