IT Service Desk Specialist – Level II

Systems Plus, Inc.; North Carolina; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

Bonus/award programs

Strong opportunities for professional/

Job summary

Systems Plus, Inc. is seeking an IT Service Desk Specialist – Level II to lead Tier II service desk operations for multiple mission locations. The role focuses on end-user computing, endpoint management, and coordinating incident response to ensure mission continuity.

The position requires a Bachelor’s degree or equivalent, IAT II, and CE: Associate (Professional preferred). This onsite role emphasizes collaboration with stakeholders and adherence to DoD cybersecurity standards.

Qualifications

• Bachelor’s degree or equivalency required.
• IAT II certification required.
• CE: Associate (Professional preferred) or equivalent experience.

Responsibilities

• Provides Tier II service desk leadership for geographically dispersed mission locations.
• Serves as senior technical resource for end-user computing, endpoint management, and support services.
• Coordinates incident management, service restoration, and operational support to maintain mission continuity.
• Oversees user access administration, endpoint lifecycle management, and enterprise service delivery standards.
• Promotes knowledge management, documentation governance, and DoD cybersecurity compliance.

Skills

Leadership

Communication

IT Service Desk

Team Coordination

Stakeholder Collaboration

Education

Bachelor’s degree or equivalent

IAT II

CE: Associate (Professional preferred)

Job description

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus, you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments.

Our employees are our most valued asset, and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.

Systems Plus is the company for you! Experience the difference, and let’s talk about your future at Systems Plus today.

Position Title

IT Service Desk Specialist – Level II

Position Type

Full-Time, Onsite

Position Location

Tracking Code

01215

Daily Responsibilities

• Provides technical leadership for Tier II service desk operations supporting geographically dispersed mission locations.
• Serves as the senior technical resource for complex end-user computing, endpoint management, and support services.
• Coordinates incident management, service restoration, and operational support to maintain mission continuity.
• Provides oversight of user access administration, endpoint lifecycle management, and enterprise service delivery standards.
• Promotes operational excellence through knowledge management, technical guidance, documentation governance, and compliance with DoW cybersecurity requirements.

Required Degree and Certifications:

• Bachelor’s degree and/or equivalency
• IAT II
• CE: Associate (Professional preferred)

Required Experience:

• Minimum 6 years of experience
• Demonstrated ability to lead and coordinate IT service delivery teams to meet performance objectives
• Proven expertise in resolving complex technical issues and ensuring operational continuity (including network diagnostics, automation, hardware life cycle management, and system administration)
• Demonstrated communication and organizational skills to manage priorities and collaborate with stakeholders effectively

Required Clearance:

• Tier 3 background investigation

About Systems Plus

Systems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.

From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.

Through our diverse portfolio of clients and capabilities we power vision and insight- discover what's possible with a Small Business that thinks BIG!