IT Service Desk Specialist – Level II – LOVELL

Systems Plus, Inc.; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits packages

Salaries & bonus programs

Professional growth opportunities

Job summary

A family-oriented technology firm is looking for an IT Service Desk Specialist in Chicago, IL. This role involves maintaining operational baselines for workstations, providing technical support, and ensuring compliance with cybersecurity standards. The ideal candidate will have a bachelor's degree, 4 years of relevant experience, and the ability to obtain a Tier 3 security clearance. The company offers a collaborative, dynamic environment with opportunities for professional growth.

Qualifications

• 4 years of experience demonstrating required proficiency.
• Ability to obtain and maintain a Tier 3 security clearance.
• Certification: IAT II.

Responsibilities

• Maintain workstation and laptop operational baselines.
• Provide desk-side and remote support.
• Support local assets and lifecycle management.
• Serve as the primary point of contact for customer engagement.
• Provide hardware support and troubleshooting.
• Assist with configuration baseline management.
• Support equipment staging and integration.
• Manage ticket queues and resolve Tier 2 issues.
• Communicate technical issues to customers.

Skills

Customer engagement

Technical troubleshooting

Hardware integration

Configuration management

Communication

Education

Bachelor’s degree and/or equivalency

Job description

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus, you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments.

Our employees are our most valued asset, and we we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.

Systems Plus is the company for you! Experience the difference, and let’s talk about your future at Systems Plus today.

Position Title

IT Service Desk Specialist – Level II–LOVELL

Position Type

Full Time, Onsite

Position Location

Chicago, IL

Tracking Code

01120

Daily Responsibilities

• Maintain workstation and laptop operational baselines and cybersecurity compliance, and provide desk-side and remote support to resolve software and hardware issues not resolved by the GSC or other Enterprise Support Teams (e.g., LAN/WAN/WLAN, software, hardware, network, administrative, and approved special projects).
• Support local assets, new technology acquisition, and life cycle management for IT hardware and deploy end-user system images to new workstations and laptops in accordance with approved imaging practices.
• Serve as the primary point of contact for customer engagement, support end-user service requests, and monitor and triage site-assigned ticket
• Provide hardware support including but not limited to on-site touch labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.
• Support inventory and configuration management activities by maintaining accurate hardware and software records and assisting with enterprise asset management processes.
• Assist with configuration baseline management and documentation to ensure system components, interfaces, and revisions are properly tracked throughout the lifecycle.
• Support equipment staging, installation, testing, and integration while ensuring system configurations comply with enterprise configuration management requirements.
• Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalate complex problems as required.
• Communicate technical issues and solutions clearly to customers, providing guidance and support to ensure effective resolution of access or system issues.
• Other duties as assigned.

Required: Experience

• 4 years of experience demonstrating the required proficiency.

Required: Degree

• Bachelor’s degree and/or equivalency.

Required: Certification

• IAT II

Required: Clearance

• Ability to obtain and maintain a Tier 3 security clearance

About Systems Plus

Systems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.

From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.

Through our diverse portfolio of clients and capabilities we power vision and insight—discover what’s possible with a Small Business that thinks BIG!

Interested individuals should email their resume with salary expectations and with a cover letter to care [e-mail].

Reach out to see how we can partner with you.