IT Service Desk Specialist – Level II

Systems Plus, Inc.; Northern (KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Systems Plus is seeking an IT Service Desk Specialist – Level II to join our onsite team supporting mission-critical healthcare operations. You will lead Tier II service delivery, oversee end-user computing, and ensure continuity of EHR systems and other essential healthcare platforms.

The role requires a Bachelor's degree (or equivalent), IAT II, and CE: Associate certification, with at least four years of IT service delivery experience.

Qualifications

• Bachelor's degree or equivalent is required.
• IAT II certification and CE: Associate preferred.
• Minimum of 4 years' IT service delivery experience.

Responsibilities

• Provides Tier II IT service delivery leadership for mission-critical healthcare ops.
• Senior technical resource for end-user computing and enterprise endpoint services.
• Ensures availability and reliability of EHR and essential healthcare systems.
• Offers executive IT support with secure user access and governance.
• Supports rapid imaging, deployment, and hardware integration for surges.
• Drives service quality and cybersecurity compliance.

Skills

IT service delivery

End-user computing

Clinical application support

Enterprise endpoint services

Communication skills

Education

Bachelor's degree

IAT II

CE: Associate

Job description

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus, you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments.

Our employees are our most valued asset, and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.

Position Title

IT Service Desk Specialist – Level II

Position Type

Full-Time, Onsite

Position Location

Tracking Code

01214

Daily Responsibilities

• Provides technical leadership for Tier II IT service delivery supporting mission-critical healthcare operations.


• Serves as the senior technical resource for end-user computing, clinical application support, and enterprise endpoint services.


• Ensures continuous availability and operational reliability of Electronic Health Record (EHR) and other mission-essential healthcare systems.


• Provides executive IT support while overseeing secure user access, endpoint governance, and customer service excellence.


• Ability for rapid imaging, deployment, and hardware integration to support unannounced facility surge capacities and dynamic mobility requirements.


• Promotes operational readiness through technical leadership, service quality, knowledge management, and compliance with DoW cybersecurity requirements.

Required Degree and Certifications:

• Bachelor’s degree and/or equivalency


• IAT II


• CE: Associate (Professional preferred)

Required Experience:

• Minimum of 4 years of experience demonstrating the required proficiency


• Experience demonstrating ability to lead and coordinate IT service delivery teams to meet performance objectives.


• Experience demonstrating proven expertise in resolving complex technical issues and ensuring operational continuity in a high availability environment.


• Experience demonstrating strong communication and organizational skills to manage priorities and collaborate with stakeholders effectively.

Required Clearance:

• Tier 3 background investigation

About Systems Plus

Systems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.

From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.

Through our diverse portfolio of clients and capabilities we power vision and insight—discover what’s possible with a Small Business that thinks BIG!