System Administrator Level 2-FFPP-8952

Onyx Point, Inc.; Hanover (MD); Hybrid; USD 78,000 - 250,000; Full time

Benefits offered by this job

Health Coverage

401(k) plan with company match

Paid Time Off

Wellness programs

Tuition reimbursement

Flexible work options

FSAs

Employee referral programs

Bonus opportunities

Technology allowance

Job summary

Onyx Point, Inc. is seeking a highly experienced Systems Administrator with an active TS/SCI clearance and full scope polygraph. Candidates must have 10 years of SA experience on programs of similar scope, plus a technical bachelor’s degree or five years additional SA substitution.

U.S. citizenship is required. The role focuses on implementing, troubleshooting, and maintaining IT systems, with emphasis on Tier 1 and Tier 2 support, UNIX/Windows administration, and capacity planning.

Qualifications

• Ten years of experience as a System Administrator on programs of similar scope and complexity.
• Bachelor’s degree in a technical discipline; five years additional SA experience may substitute for a degree.
• Active TS/SCI with full scope polygraph; U.S. citizenship is required.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Manage daily activities of configuration and operation of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution.
• Assist users in accessing and using IT systems.
• Support day-to-day operations and monitor client/server/storage/network devices and mobile devices.
• Provide Tier 1 and Tier 2 escalation management and resolution.
• Escalate and communicate status to management and internal customers.
• Optimize system operations and resource utilization; perform capacity analysis and planning.
• Provide dispatch support for hardware problems and issue resolution.
• Analytical feedback on escalated tickets to management and internal customers.
• Configure and manage UNIX and Windows OS installations; ensure system reliability and performance.
• Contribute to improving IT systems through detailed analysis.

Skills

IT systems troubleshooting

Help Desk support

UNIX/Windows administration

Network devices configuration

System capacity planning

Troubleshooting and escalation

Education

Bachelor’s degree in a technical discipline

Tools

UNIX

Windows OS

Job description

• TO BE CONSIDERED FOR THIS POSITION YOU MUSTHAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)

Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Qualifications

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support for the escalation and communication of status to management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Provide in-depth experience in trouble‑shooting IT systems
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Provide detailed analysis and feedback to management and internal customers for escalated tickets

Compensation: We are committed to providing fair and competitive compensation. The salary range for this position is $78,000 to $250,000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidate's work location, specific role, skill set, and level of expertise.

Benefits:

• Health Coverage: Medical, dental, and vision insurance

• Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance

• Retirement Plan: 401(k) plan with company match

• Paid Time Off: Generous PTO, paid holidays, parental leave, and more

• Wellness: Access to wellness programs and mental health support

• Professional Development: Opportunities for growth, including tuition reimbursement

Additional Perks:

• Flexible work arrangements, including remote work options

• Flexible Spending Accounts (FSAs)

• Employee referral programs

• Bonus opportunities

• Technology allowance

• A diverse, inclusive, and supportive workplace culture