System Administrator II

Uncover; Annapolis (MD); On-site; USD 70,000 - 95,000; Full time

Job summary

ProSync Technology Group, LLC is seeking a System Administrator II to support the implementation, troubleshooting and maintenance of IT systems for DoD/IC environments. The role focuses on day-to-day operations across client/server/storage networks, with Tier 1 and Tier 2 support and strong emphasis on security clearance requirements.

The candidate will configure UNIX and Windows operating systems, monitor systems, and provide detailed feedback to management while ensuring reliable and secure IT

Qualifications

• Experience administering UNIX and Windows servers
• Strong troubleshooting and problem-resolution skills
• Experience supporting IT systems, users, and escalations

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution
• Manage daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide status communication to management and internal customers
• Optimize system operations and resource utilization and perform capacity planning

Skills

System Administration

UNIX

Windows

Troubleshooting

Help Desk

Network

Job description

*This position requires an Active Top Secret SCI with Fullscope Polygraph clearance to be considered.*

ProSync is actively seeking a highly skilled and motivated System Administrator II (SA) who Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.

Manages IT system infrastructure and any processes related to these systems.

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

Provides support for the escalation and communication of status to agency management and internal customers.

Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community.

If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible,"

The Level 2 System Administrator (SA) shall possess the following capabilities:

Provide support for implementation, troubleshooting and maintenance of IT systems

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

Manage the daily activities of configuration and operation of IT systems

Provide assistance to users in accessing and using IT systems

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and planning

Provide in-depth experience in trouble-shooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance