System Administrator I — TS/SCI Secure IT Operations

BTS Software Solutions; Maryland; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

100% Company PAID health benefits

PTO

401K matching from day one

Job summary

BTS Software Solutions is seeking a System Administrator I in Ft. Meade, MD with an active TS/SCI w/ Poly. You will support implementation, troubleshooting, and ongoing maintenance of IT systems, focusing on uptime, security controls, and incident resolution.

Responsibilities include Tier 1/2 support, account management, vulnerability scanning, and ensuring patch status. Requires ITSM experience, ServiceNow, and IAT certification.

Qualifications

• Bachelor's degree in a technical discipline is required.
• Five years of experience as a SA in programs/contracts of similar scope is required.
• Two years of experience with Service Management (ITSM) is required.
• One year of experience with ServiceNow platform required.
• IAT level 2 or 3 certification required.

Responsibilities

• Supports implementation, troubleshooting and maintenance of IT systems.
• Manages daily activities of configuration and operation of IT systems.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.
• Supports escalation and communication of status to agency management and internal customers.
• Configures and manages UNIX, Linux and Windows operating systems and installs OS software.
• Performs vulnerability scans and patch management.

Skills

Help Desk

Tier 1 Support

Tier 2 Escalation

UNIX/Linux/Windows

Network configuration

Vulnerability scans

IAVA patches

ITSM

ServiceNow

Account management

Security controls

Education

Bachelor's degree

ITSM experience

ServiceNow experience

Tools

ServiceNow

UNIX/Linux/Windows

ITSM tools

Job description

BTS Software Solutions is seeking a System Administrator I in Ft. Meade, MD with an active TS/SCI w/ Poly. You will support implementation, troubleshooting, and ongoing maintenance of IT systems, focusing on uptime, security controls, and incident resolution.

Responsibilities include Tier 1/2 support, account management, vulnerability scanning, and ensuring patch status. Requires ITSM experience, ServiceNow, and IAT certification.