System Administrator I

BTS Software Solutions; Maryland; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

100% Company PAID health benefits

PTO

401K matching from day one

Job summary

BTS Software Solutions is seeking a System Administrator I in Ft. Meade, MD with an active TS/SCI w/ Poly. You will support implementation, troubleshooting, and ongoing maintenance of IT systems, focusing on uptime, security controls, and incident resolution.

Responsibilities include Tier 1/2 support, account management, vulnerability scanning, and ensuring patch status. Requires ITSM experience, ServiceNow, and IAT certification.

Qualifications

• Bachelor's degree in a technical discipline is required.
• Five years of experience as a SA in programs/contracts of similar scope is required.
• Two years of experience with Service Management (ITSM) is required.
• One year of experience with ServiceNow platform required.
• IAT level 2 or 3 certification required.

Responsibilities

• Supports implementation, troubleshooting and maintenance of IT systems.
• Manages daily activities of configuration and operation of IT systems.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.
• Supports escalation and communication of status to agency management and internal customers.
• Configures and manages UNIX, Linux and Windows operating systems and installs OS software.
• Performs vulnerability scans and patch management.

Skills

Help Desk

Tier 1 Support

Tier 2 Escalation

UNIX/Linux/Windows

Network configuration

Vulnerability scans

IAVA patches

ITSM

ServiceNow

Account management

Security controls

Education

Bachelor's degree

ITSM experience

ServiceNow experience

Tools

ServiceNow

UNIX/Linux/Windows

ITSM tools

Job description

BTS Software Solutions is seeking a System Administrator I with an active TS/SCI w/ Poly to join our team in Ft. Meade, MD

What You'll Get To Do:

Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

Provides support for the escalation and communication of status to agency management and internal customers.

Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Skills You’ll Bring:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts.
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
• Perform periodic vulnerability scans of systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning

Education/Qualifications:

• Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a Bachelor's Degree
• Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required,
• Two (2) years of experience with Service Management (ITSM) is required
• One (1) year of experience with ServiceNow platform required
• IAT level 2 or 3 certification required.

About BTS Software Solutions

BTS Software Solutions is a Service Disabled Veteran Owned Small Business who are community-focused innovators who transform ideas into technology to serve people. We recognize that innovation is only valuable when applied towards a needed solution. Technology has no value without the hard work to turn ideas into reality. Our roots are in helping save Soldiers' lives through technology. We bring that ethos to serving our community. We create solutions that touch people's lives - products to communicate, to connect companies with customers, to stay informed, to save lives, and to enhance lives.

We have a small company persona with a large company ethos and capabilities; we create elegant solutions for complex problems that will enrich people’s lives. BTS offers one of the best benefits packages in the industry: 100% Company PAID health benefits, PTO, 401K matching and vested from day one of employment, to name just a few of our benefits and perks. To learn more about BTS Software Solutions visit us at www.unleashbts.com/careers/.

BTS Software Solutions is an Equal Opportunity Employer (EOE). All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.