System Administrator I

JMARK - IT Support and IT Services; Springfield (MO); On-site; USD 45,000 - 55,000; Full time

Job summary

JMARK - IT Support and IT Services is seeking a Support Technician in Springfield, Missouri. This role involves providing both onsite and remote assistance to clients, troubleshooting urgent technical issues, and maintaining client networks to ensure optimal performance. Ideal candidates will be highly skilled in Windows Operating Systems while demonstrating exceptional communication capabilities. Training and professional development opportunities are encouraged.

The company values teamwork and offers a supportive culture, with an annual salary range of $45,000 to $55,000 based on experience.

Qualifications

• Experience with Windows Operating Systems is required.
• Basic knowledge of networking protocols is necessary.
• Ability to work independently and as part of a team.

Responsibilities

• Provide onsite and remote support to clients.
• Troubleshoot technical issues over the phone or remote access.
• Maintain and optimize client systems and networks.

Skills

Proficiency in supporting Windows Operating Systems

Basic desktop VPN connectivity

Advanced desktop support (Microsoft Office Suite)

Basic server support skills

Understanding of network system devices

Exceptional written and oral communication skills

Education

Valid driver's license

Proof of vehicle insurance

Tools

ConnectWise Suite

Network Management tool

Documentation Management tool

Job description

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and full‑time remote employees throughout the United States.

Our culture is a core part of everything we do at JMARK. We prioritize respectful, supportive, and spirited teamwork among our more than 125 professionals.

Position Summary

Provide onsite and remote support to clients who have critical response time requirements for their business technology systems. You will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, troubleshoot over the phone, onsite, or via remote access, and escrow problems to Level 2 support when appropriate. You also will perform service and preventative maintenance activities on products, and assist in installations and deliveries.

You will assist in supporting a variety of networks and end‑user environments with executives, business owners, managers, and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing most are looking for solutions, not technical explanations. You must have a willingness to provide courteous, personal service to end users regardless of technical ability or company title. Other projects may be assigned.

Duties and Responsibilities

• Identify, document, and troubleshoot users computing issues to resolution while maintaining superior customer satisfaction.
• Effectively communicate the scope of work for all clients.
• Assess and reflect accurate billing options based on client contracts.
• Maintain and optimize the health and efficiency of team boards and client systems.
• Manage, maintain, troubleshoot, and support our clients’ network infrastructure.
• Utilize service‑specific tools and technologies (i.e. ConnectWise Suite, Network Management tool, and Documentation Management tool) to deliver onsite and remote user support services.
• Update Professional Services Automation (PSA) software i.e. ConnectWise with accurate documentation of all activities conducted.
• Serve in the on‑call rotation as assigned.

General

• Develop and maintain relationships with clients that further enhance JMARK’s positive reputation through exceptional customer service.
• Assist account management in providing effective solutions for our clients.
• Maintain a professional and clean appearance.

Professional Development

• Participate in ongoing training and attainment of various manufacturer and software certifications.
• Keep current on industry trends and report findings to team members that directly impact the quality and profitability of JMARK.
• Develop personal skills to work efficiently both individually and as a member of the Service Department.
• Identify and mentor team members on areas of expertise.
• Participate in company-sponsored position related activities.

Skills & Qualifications

Technical Skills

• Proficiency in supporting Windows Operating Systems.
• Basic desktop VPN connectivity and troubleshooting and configuration (Cisco, Meraki, and other VPN technologies).
• Basic understanding of how IPv4 and IPv6 technologies interoperate.
• Advanced desktop support including software such as Microsoft Office Suite and Office 365.
• Basic server support skills and understanding of Windows 2012, Windows 2016, Windows 2019 in a workgroup and domain environment.
• Identify basic issues with internet connections and networks (including routers, switches, and firewalls).
• Understanding of network system devices and wireless systems (i.e. Cisco and Meraki products including routers, controllers and switches).
• Security software such as Anti‑virus (Trend), Anti‑SPAM, Anti‑Spyware, and other security related technologies.

Licenses & Registrations

• Valid driver's license.
• Proof of vehicle insurance.
• Reliable and suitable transportation that can be used as required to perform duties, if needed.

Other Skills & Abilities

• Able to work independently and as part of a team.
• Prepared to travel as required.
• Exceptional written and oral communication skills.
• Self‑Motivated.
• Intrinsic desire to make a difference in the lives of fellow coworkers.
• Should enjoy learning new things.

The Pay Range For This Role Is

45,000 - 55,000 USD per year (Springfield Office)