Client Relationship Manager I

JMARK Business Solutions, Inc.; Springfield (MO); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Unlimited coffee

Flexible hybrid work environment

Camaraderie in the office

100% premium health care paid

Opportunities for growth

Job summary

JMARK Business Solutions, Inc. seeks a Client Relationship Manager I in Springfield, Missouri. This role involves enhancing client relationships, managing daily operations, and ensuring effective communication.

The ideal candidate will be detail-oriented, skilled in appointment scheduling, and possess strong written communication skills. The position promotes a flexible hybrid work environment and offers comprehensive health care benefits.

Qualifications

• Must be detail-oriented and organized in task execution.
• Exceptional skills in scheduling appointments across time zones.
• Strong written communication abilities required.

Responsibilities

• Manage and prioritize tasks efficiently.
• Collaborate closely with the team to ensure client satisfaction.
• Craft engaging written communications for clients.
• Assess and prioritize incoming tickets effectively.
• Provide quick and accurate pricing information.

Skills

Detail-oriented execution

Appointment scheduling skills

Strong written communication

Client relationship skills

Team collaboration

Job description

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and full‑time remote employees across the United States.

Role Summary

Client Relationship Manager I – responsible for foundational business functions that support client relationships, maintaining daily tasks, and communicating effectively.

Duties and Responsibilities

• Task Obliteration Mastery: Crush tasks efficiently.
• Team Collaboration: Work closely with the team to ensure smooth client interactions.
• Appointment Setting: Manage calendars and schedule appointments.
• Written Communication: Craft clear, engaging client messages.
• Triage Incoming Tickets: Assess and prioritize tickets, directing them appropriately.
• Process Quick Quote Requests: Provide accurate pricing information quickly.
• Adhere to Department Workflow Processes: Follow established processes for seamless interactions.

Requirements

• Detail‑oriented, highly organized task execution.
• Exceptional appointment scheduling skills across time zones.
• Strong written communication.
• Client relationship skills – connect with internal team and clients personally.
• Team player, collaborative mindset.

Benefits

• Unlimited coffee.
• Flexible hybrid work environment.
• Office space with camaraderie.
• 100% premium health care paid for the employee.
• Opportunities for personal and professional growth.