IT Systems Administrator I — Onsite & Remote Support

JMARK - IT Support and IT Services; Springfield (MO); On-site; USD 45,000 - 55,000; Full time

Job summary

JMARK - IT Support and IT Services is seeking a Support Technician in Springfield, Missouri. This role involves providing both onsite and remote assistance to clients, troubleshooting urgent technical issues, and maintaining client networks to ensure optimal performance. Ideal candidates will be highly skilled in Windows Operating Systems while demonstrating exceptional communication capabilities. Training and professional development opportunities are encouraged.

The company values teamwork and offers a supportive culture, with an annual salary range of $45,000 to $55,000 based on experience.

Qualifications

• Experience with Windows Operating Systems is required.
• Basic knowledge of networking protocols is necessary.
• Ability to work independently and as part of a team.

Responsibilities

• Provide onsite and remote support to clients.
• Troubleshoot technical issues over the phone or remote access.
• Maintain and optimize client systems and networks.

Skills

Proficiency in supporting Windows Operating Systems

Basic desktop VPN connectivity

Advanced desktop support (Microsoft Office Suite)

Basic server support skills

Understanding of network system devices

Exceptional written and oral communication skills

Education

Valid driver's license

Proof of vehicle insurance

Tools

ConnectWise Suite

Network Management tool

Documentation Management tool

Job description

JMARK - IT Support and IT Services is seeking a Support Technician in Springfield, Missouri. This role involves providing both onsite and remote assistance to clients, troubleshooting urgent technical issues, and maintaining client networks to ensure optimal performance. Ideal candidates will be highly skilled in Windows Operating Systems while demonstrating exceptional communication capabilities. Training and professional development opportunities are encouraged.

The company values teamwork and offers a supportive culture, with an annual salary range of $45,000 to $55,000 based on experience.