Client Relationship Manager I

JMARK - IT Support and IT Services; Springfield (MO); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Unlimited coffee

Flexible hybrid work environment

Office space with a collaborative vibe

100% premium health care coverage for?

Job summary

JMARK - IT Support and IT Services is seeking a Client Relationship Manager I to join our Springfield, MO team. You will manage client interactions, coordinate schedules, and liaise with internal teams to ensure efficient support delivery.

The role emphasizes detail-oriented task management, strong written communication, and the ability to connect with clients across the organization. A collaborative, hybrid work environment is offered to support client success and team growth.

Qualifications

• Detail-oriented with proven task management.
• Exceptional appointment scheduling across calendars/time zones.
• Strong written communication abilities.
• Ability to connect with internal teams and clients.

Responsibilities

• Task Obliteration Mastery: crush tasks and maintain to‑do lists with speed and precision.
• Team Collaboration: work closely with the team to ensure smooth client interactions.
• Appointment Setting: manage calendars and schedule client appointments.
• Written Communication: craft clear and engaging written messages for clients.
• Triage Incoming Tickets: prioritize and route tickets to the correct team members.
• Processing Quick Quote Requests: provide accurate pricing information swiftly.
• Adhere to Department Workflow Processes: follow established workflow processes for consistent client service.

Skills

Detail orientation

Appointment scheduling

Written communication

Client relationship

Team player

Job description

JMARK is an IT managed services provider with offices in Springfield, Missouri, and Tulsa, Oklahoma, and a full‑time remote workforce across the country.

We’re seeking a Client Relationship Manager I – a detail‑oriented professional who can manage tasks efficiently while maintaining high‑quality client interactions.

Duties and Responsibilities

• Task Obliteration Mastery: crush tasks and maintain to‑do lists with speed and precision.
• Team Collaboration: work closely with the team to ensure smooth client interactions.
• Appointment Setting: manage calendars and schedule client appointments.
• Written Communication: craft clear and engaging written messages for clients.
• Triage Incoming Tickets: prioritize and route tickets to the correct team members.
• Processing Quick Quote Requests: provide accurate pricing information swiftly.
• Adhere to Department Workflow Processes: follow established workflow processes for consistent client service.

Requirements

• Detail‑oriented with a proven track record of task management.
• Exceptional appointment scheduling skills, navigating multiple calendars and time zones.
• Strong written communication abilities.
• Client relationship skills – ability to connect with internal team and clients personally.
• Team player who thrives in a collaborative environment.

Perks and Benefits

• Unlimited coffee.
• Flexible hybrid work environment.
• Office space with a collaborative culture.
• 100% premium health care coverage for employees.
• Opportunities for personal and professional growth.

Ready to bring your task‑destroying skills to our team? Apply today – we’re excited to see what you can bring to JMARK.