System Administrator I

INTERNATIONAL BANK OF COMMERCE; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

IBC Bank is seeking a System Administrator to maintain and support our enterprise IT infrastructure. The role covers server OS, Active Directory, data center hardware, and backup systems, with after-hours support as needed.

You will work with engineers to monitor and maintain virtualization platforms (VMware, Citrix, Hyper-V, Nutanix) and MS Exchange/O365 services, ensuring reliable operations and quick issue resolution.

Qualifications

• Associates Degree in IT or 5 years IT systems administration experience.
• Windows Server 2012/2016/2019 and desktop Win7/10 knowledge.
• Active Directory/Azure AD and Office 365 administration experience.
• Ability to interpret system logs, alerts, and scripts.

Responsibilities

• Maintain, configure and operate computer systems, servers and virtualization.
• Install and upgrade components, manage virtual servers and automation processes.
• Troubleshoot hardware and software errors; document problems and resolutions.
• Provide escalation support for Service Desk and desktop support.
• Support system backups, disaster recovery and failover procedures.
• Communicate technical concerns effectively with peers and management.

Skills

Customer service

Written and oral communication

Troubleshooting

Ability to multi-task

After-hours availability

Education

Associates Degree in IT

A+ Certification

Net+ Certification

MCP Certification

Tools

Active Directory

Azure Active Directory

Office 365 Administration

Windows Server Administration (2012/2016/2019)

VMware/Citrix/Hyper-V/Nutanix virtualization

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's \"We Do More\" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.Time Type:Full timeThis is an in-office position.Department:867 Systems AdministrationJob Summary:System Administrators upgrade, maintain, upgrade and provide support for software, hardware and operating system's for IBC's information systems. Administration team members need to be able to understand, diagnose, escalate and resolve information system issues quickly including support outside normal bank business hours. The provide support for escalated issues for desktop, help desk and IBC business units. The individual will professionally communicate technical concerns and solutions to peers, end users and management with varying degrees of technical knowledge. Systems Administrators will work with Engineers and Tier II Administrators to monitor and maintain our system infrastructure including server operating systems, Active Directory, data center hardware, and data backup systems.Job Description:ESSENTIAL JOB FUNCTIONSThe statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.Responsible for the maintenance, configuration and reliable operation of computer systems, network servers, and virtualization.Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.Provide user identity and access management, server administration and application administration for end users for MS windows, MS Exchange, O365, and various software applicationsPerform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover proceduresProvides escalation support for Service Desk helpdesk efforts and desktop support for PC tech, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptionsProvide technical support to all IBC business unitsExcellent communication of technical concerns and solutions to peers, end users and management with varying degrees of technical knowledge.Works with Engineers and Tier II Administrators to monitor and maintain our system infrastructure including server operating systems, Active Directory, data center equipment and data backups.Oher duties as assignedSKILLSMust be customer service focusedGood Written and Oral communication skills with peers, managers and end usersAbility to work with and support peers, end users and management in fast paced team environment.Ability to multi-task requestsFlexibility to work after hours/weekends for projects, maintenance and on-call supportEDUCATION & KNOWLEDGEAssociates Degree in IT related field or 5 years experience in Systems Administration.Windows OS Server 2012, 2016, 2019, Desktop Win 7/10. Microsoft Active Directory/Azure Active Directory. Office365 Administration. Ability to interpret system logs and alerts. Ability to interpret and modify scripting languages. Familiarity with Virtualization platforms (VM-Ware, Citrix, Hyper-V, Nutanix) Data backup concepts, MS Exchange Online and O365 support.5 years of IT related experience with 3 years of system administration experience.A+, Net+, MCP