System administrator

ASBIS; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Международные карьерные возможности

Конкурентный пакет заработной платы

Непрерывное профессиональное развитие:

Подарки к жизненным событиям, поощряя

Специальные цены на продукцию ASBIS

Job summary

ASBIS предлагает позицию администратора Jira в США и ищет специалиста с глубоким опытом настройки Jira и Jira Service Management. Вы будете поддерживать конфигурации, рабочие процессы, автоматизации и интеграции, чтобы обеспечить бесперебойную работу сервисной поддержки и внутренних процессов.

Требуется уверенное владение Jira, API/вебхуками, а также способность переводить бизнес-требования в технические решения и работать с межфункциональными командами на англ./русском языках.

Qualifications

• Сильный практический опыт администрирования Jira, конфигурации и кастомизации.
• Опыт проектирования бизнес-процессов и перевода требований в Jira-решения.
• Опыт интеграций Jira через API, вебхуки и другие механизмы.
• Опыт автоматизации обработки тикетов и SLA.
• Свободное владение английским и русским языками.

Responsibilities

• Обеспечение стабильной эксплуатации Jira и Jira Service Management
• Настройка и поддержка рабочих процессов, форм, уведомлений и прав доступа
• Оптимизация процессов в Jira и внедрение автоматизаций
• Реализация интеграций с внутренними и внешними системами через API и вебхуки
• Разработка решений Jira для разных бизнес-процессов
• Разработка и поддержка плагинов Jira по мере необходимости
• Сбор требований, консультирование, работа с кросс-функциональными командами
• Поддержка тестирования изменений и пост-ленсинга

Skills

Jira администрирование

Настройка рабочих процессов

Интеграции через API / вебхуки

Отчетность и KPI/SLA в Jira

Устойчивые навыки устранения проблем

Английский и русский языки

Tools

Jira Service Management

Custom Jira plugins

Job description

Описание:

With over 2700 employees in 34+ subsidiaries across the EMEA region, ASBIS is a pre-eminent global value add distributor, OEM, and solutions provider. We are distinguished by our in-depth industry insight and 36+ years of experience as a reliable global partner for clients and suppliers. We are proud of being one of the certified companies by Great Place to Work, the global authority on workplace culture, as we believe that our true asset is people.

Задачи:

Ensure stable operation of Jira and Jira Service Management and provide technical support to users. Troubleshoot system issues and maintain Jira configurations, workflows, automations, plugins and permissions. Configure and customize Jira based on business requirements, including workflows, business rules, SLAs, queues, forms and notifications. Optimize existing Jira processes and implement automations to reduce manual operations and improve efficiency. Translate business requirements into Jira-based technical solutions and implement new projects and functionality. Configure and maintain integrations between Jira and internal or external systems using APIs, webhooks and other integration mechanisms. Develop Jira solutions for Customer Care, Support, Warranty/RMA, QA and Product processes. Automate ticket creation, routing, escalation, incident management and resolution-time control. Support integrations with monitoring tools, bots, AI solutions and other support systems. Configure dashboards, reports, filters and data flows for KPI, SLA and operational analytics. Test changes, validate implementations and provide post-launch support. Maintain and customize Jira configurations, workflows, automations, custom plugins and permissions. Gather requirements, advise stakeholders on Jira capabilities and feasibility, and collaborate with cross-functional teams. Develop and modify custom Jira plugins when required to support business processes and extend Jira functionality.

Требования:

Strong hands-on experience with Jira administration, configuration, support and customization. Strong knowledge of Jira workflows, custom fields, permissions, automations, Jira Service Management and plugins. Experience designing and implementing business processes and translating business requirements into effective Jira solutions. Practical experience with Jira integrations using APIs, webhooks and other integration mechanisms. Experience with Customer Care / Support process automation, including ticket routing, incident management, SLAs and escalations. Strong skills in Jira reporting and data management, including dashboards, filters and KPI/SLA reporting. Strong troubleshooting, testing, optimization and problem-solving skills. Ability to work independently, gather requirements and communicate effectively with IT, Support, QA, Product, RMA and other business teams. Hands-on experience writing and modifying custom Jira plugins. Fluent English and Russian. Будет плюсом: Experience integrating Jira with BI, analytics or other business systems is an advantage

Условия:

• Opportunity to work for a financially strong, fast-growing multinational company


• Constant interaction with global teams of professionals


• International career opportunities


• Access to continuous professional development: training, certification programs, events, and team buildings


• Competitive salary package and motivation scheme


• Life events’ gifts, corporate presents and awards, years of service bonuses


• Special prices for the Company products