IT system administrator for Jira

ASBIS; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package and мотивац

International career opportunities

Access to continuous professional dev:

Life events’ gifts, corporate presents

Special prices for the Company

Job summary

ASBIS ищет специалиста по Jira администрированию для обеспечения стабильной эксплуатации Jira и Jira Service Management. Ваша роль включает настройку workflows, automations, плагинов и интеграций с внешними системами, а также создание дашбордов и KPI-отчетов.

Требуется глубокий опыт работы с Jira, английский и русский языки на продвинутом уровне. Работа предусматривает взаимодействие с глобальными командами и участие в проектах по автоматизации процессов.

Qualifications

• Практический опыт администрирования Jira: настройка, поддержка и кастомизация.
• Опыт проектирования бизнес-процессов в Jira и перевода требований в решения.
• Опыт интеграций Jira через API, webhooks и др.

Responsibilities

• Обеспечение стабильной работы Jira и Jira Service Management и техническая поддержка пользователей.
• Устранение проблем, настройка конфигураций, рабочих процессов, автоматизаций, плагинов и разрешений.
• Конфигурация и кастомизация Jira по бизнес-требованиям: рабочие процессы, правила, SLA, очереди, формы и уведомления.

Skills

Jira administration

Jira workflows

Jira Service Management

APIs & webhooks

Jira plugins

English fluency

Russian fluency

Tools

Jira

Jira Service Management

Job description

Описание:

With over 2700 employees in 34+ subsidiaries across the EMEA region, ASBIS is a pre-eminent global value add distributor, OEM, and solutions provider. We are distinguished by our in-depth industry insight and 36+ years of experience as a reliable global partner for clients and suppliers. We are proud of being one of the certified companies by Great Place to Work, the global authority on workplace culture, as we believe that our true asset is people.

Задачи:

Ensure stable operation of Jira and Jira Service Management and provide technical support to users. Troubleshoot system issues and maintain Jira configurations, workflows, automations, plugins and permissions. Configure and customize Jira based on business requirements, including workflows, business rules, SLAs, queues, forms and notifications. Optimize existing Jira processes and implement automations to reduce manual operations and improve efficiency. Translate business requirements into Jira-based technical solutions and implement new projects and functionality. Configure and maintain integrations between Jira and internal or external systems using APIs, webhooks and other integration mechanisms. Develop Jira solutions for Customer Care, Support, Warranty/RMA, QA and Product processes. Automate ticket creation, routing, escalation, incident management and resolution-time control. Support integrations with monitoring tools, bots, AI solutions and other support systems. Configure dashboards, reports, filters and data flows for KPI, SLA and operational analytics. Test changes, validate implementations and provide post-launch support. Maintain and customize Jira configurations, workflows, automations, custom plugins and permissions. Gather requirements, advise stakeholders on Jira capabilities and feasibility, and collaborate with cross-functional teams. Develop and modify custom Jira plugins when required to support business processes and extend Jira functionality.

Требования:

Strong hands-on experience with Jira administration, configuration, support and customization. Strong knowledge of Jira workflows, custom fields, permissions, automations, Jira Service Management and plugins. Experience designing and implementing business processes and translating business requirements into effective Jira solutions. Practical experience with Jira integrations using APIs, webhooks and other integration mechanisms. Experience with Customer Care / Support process automation, including ticket routing, incident management, SLAs and escalations. Strong skills in Jira reporting and data management, including dashboards, filters and KPI/SLA reporting. Strong troubleshooting, testing, optimization and problem-solving skills. Ability to work independently, gather requirements and communicate effectively with IT, Support, QA, Product, RMA and other business teams. Hands-on experience writing and modifying custom Jira plugins. Fluent English and Russian. Будет плюсом: Experience integrating Jira with BI, analytics or other business systems is an advantage

Условия:

• Opportunity to work for a financially strong, fast-growing multinational company


• Constant interaction with global teams of professionals


• International career opportunities


• Access to continuous professional development: training, certification programs, events, and team buildings


• Competitive salary package and motivation scheme


• Life events’ gifts, corporate presents and awards, years of service bonuses


• Special prices for the Company products