System Administration Consultant for Admin Pro

MeridianLink; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

MeridianLink is seeking a System Administration Consultant to deliver Admin Pro services, configure MeridianLink products, provide consultative guidance on system configuration and workflows, and align solutions with client objectives. This role supports Admin Pro customers through ongoing system administration, advisory engagement, and relationship management.

The consultant identifies optimization opportunities, gathers and translates business requirements, and applies established tools to

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• 2-4 years of experience with loan origination or account origination systems.
• Proficiency with Microsoft applications and tools.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Collaborative, adaptable, and service-oriented approach.
• Effective presentation skills, including comfort presenting to remote audiences.
• Strong verbal and written communication skills.
• Knowledge of customer service principles and best practices.

Responsibilities

• Maintain a working knowledge of MeridianLink licensed software to support customer education on best practices and effective system usage.
• Configure and administer MeridianLink licensed software for new and existing customers, including ongoing managed services for Admin Pro clients.
• Conduct system reviews to identify optimization and efficiency opportunities and recommend solutions aligned with best practices and defined service scope.
• Lead advisory sessions and customer interviews to assess workflows, document pain points, and provide consultative recommendations.
• Elicit, document, and validate business, core mapping, third-party integration, and API requirements to support customer configurations and updates.
• Manage ongoing relationships with Admin Pro customers, including dashboard management, proactive communication, and regular customer meetings.
• Translate customer requirements into system updates while adhering to established service level agreement standards, delivery standards, and methodologies.
• Organize and prioritize work to maximize productivity, resource utilization, and on-time delivery across multiple concurrent initiatives.
• Utilize department-developed tools and standards to produce client deliverables and present results and recommendations using a consultative approach.
• Identify potential risks and issues early, support timely resolution, and communicate relevant product feedback and improvement opportunities.
• Contribute to internal knowledge sharing, process improvement, and service innovation initiatives.
• Collaborate with internal and external stakeholders to support project execution, manage expectations, and deliver a high level of proactive and responsive client service.

Skills

System administration

Consultative guidance

Client relationship

Requirements gathering

Stakeholder communication

Multi-project delivery

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

MeridianLink is seeking a System Administration Consultant to deliver Admin Pro services, configure MeridianLink products, provide consultative guidance on system configuration and workflows, and align solutions with client objectives. This role supports Admin Pro customers through ongoing system administration, advisory engagement, and relationship management.

The consultant identifies optimization opportunities, gathers and translates business requirements, and applies established tools to