Hospital Switchboard Operator - Calm, Quick Communicator

Northwestern Medical Center; St. Albans (VT); On-site; USD 23,000 - 32,000; Full time

Job summary

Northwestern Medical Center in Vermont is seeking a Switchboard Operator I for full-time, 80 hours bi-weekly. The role runs generally 7a-3p, including every other weekend, and involves answering the hospital's main line, routing calls, and handling emergency paging.

The ideal candidate will have strong communication skills and the ability to multitask under pressure. Employees benefit from a supportive environment aligned with NMC's mission to provide exceptional health care.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Experience in medical office/hospital setting is a plus.

Responsibilities

• Answer the hospital's main telephone line and service lines.
• Assess caller needs and route or transcribe messages per protocols.
• Assist with on-call schedules and emergency communications.

Skills

Detail oriented

Multi-tasking

Communication skills

Calm under pressure

Education

High school diploma or equivalent

Tools

Phone system

Emergency radio

Paging system

Computer

Job description

Northwestern Medical Center in Vermont is seeking a Switchboard Operator I for full-time, 80 hours bi-weekly. The role runs generally 7a-3p, including every other weekend, and involves answering the hospital's main line, routing calls, and handling emergency paging.

The ideal candidate will have strong communication skills and the ability to multitask under pressure. Employees benefit from a supportive environment aligned with NMC's mission to provide exceptional health care.