Switchboard Operator (Part Time/Full Time)

VIA of WNY; Buffalo (NY); On-site; USD 25,196 - 28,970; Part time

Job summary

Viawny is looking for a Switchboard Operator for the Buffalo VA hospital. This role involves answering calls, providing information, and supporting hospital staff in a fast-paced environment.

The ideal candidate will have a high school diploma and at least 6 months of experience in switchboard operation. Customer service skills and the ability to work independently are essential. Pay rates start from $18.29 to $21.03 hourly.

Qualifications

• Minimum of 6 months in switchboard operation in a hospital setting or related experience.
• Ability to provide documentation of legal blindness preferred.

Responsibilities

• Direct callers to desired area.
• Execute hospital emergency codes.
• Provide communication support to hospital staff.
• Maintain confidentiality and professionalism in a fast-paced environment.

Skills

Customer service skills

Keyboarding skills

Problem-solving skills

Ability to work under stress

Proficiency in assistive technology

Education

High school diploma or equivalent

Job description

SWITCHBOARD OPERATOR

Salary Range: $18.29 to $21.03 hourly

Job Description

VIA Visually Impaired Advancement is seeking a Switchboard Operator to work 16-40 hours per week. This position is primarily responsible for answering external and internal calls at the Buffalo VA hospital.

Shift times may include daytime, evening, weekend and overnights. Ability to work holidays as scheduled. Applicants will be expected to maintain flexibility in scheduling to the extent practical to meet the needs of a 24 hour switchboard.

Essential Functions

• Direct callers to desired area
• Execute hospital emergency codes
• Contact on-call physicians, medical and surgical teams, and key hospital staff
• Provide communication support to hospital staff
• Provide patient information as requested
• Provide general information to all patients, visitors, and VA staff
• Demonstrate basic keyboarding and computer skills
• Proficient in use of assistive technology
• Demonstrate excellent internal and external customer service
• Maintain confidentiality and professionalism in a fast-paced environment
• Comfortable communicating with individuals in crisis or experiencing high levels of stress
• Effectively work with individuals of diverse backgrounds
• Effectively communicate with colleagues, customers, vendors and/or outside agencies
• Prioritize demands and respond accordingly
• Demonstrate detail orientation in completion of duties
• Apply agency standards in performance of position duties
• Demonstrate ability to problem solve when faced with ambiguity
• Ability to work independently

Qualifications

• High school diploma or equivalent
• Minimum of 6 months in switchboard operation in a hospital setting or related experience
• Ability to provide documentation of legal blindness preferred

VIA is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at [phone].