Switchboard Operator

Iaw, Inc.; New York (NY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Iaw, Inc. is seeking reliable Switchboard Operators to manage high-volume incoming calls and support communication operations at the James J. Peters VA Medical Center in Bronx, NY. The role requires experienced individuals with strong verbal communication skills, basic computer proficiency, and the ability to handle emergencies. Shifts are flexible, covering weekdays, weekends, and holidays. Ideal candidates should have a high school diploma and at least 1–2 years of relevant experience.

Qualifications

• 1–2 years of experience in a call center, switchboard, or customer service role.
• Ability to handle high call volumes in a fast-paced environment.
• Basic computer proficiency.

Responsibilities

• Operate multi-line telephone switchboard systems in a high-volume environment.
• Answer and route incoming calls to appropriate departments and staff.
• Maintain accurate logs of calls and messages.

Skills

Verbal communication skills

Listening skills

Multitasking

Prioritization

Education

High School Diploma or equivalent

Tools

Microsoft Office

Call logging systems

Job description

Position Overview

Innovation At Work, Inc. is seeking professional and reliable Switchboard Operators to support 24/7 communication operations at the James J. Peters VA Medical Center in Bronx, NY. This role is responsible for managing high-volume incoming calls, routing communications accurately, and supporting critical hospital communication functions including emergency notifications and overhead paging.

Available Shifts (24/7 Coverage Required)

Weekday Shifts (Monday – Friday):

• Day Shift: 7:00 AM – 3:00 PM
• Evening Shift: 3:00 PM – 11:00 PM
• Overnight Shift: 11:00 PM – 7:00 AM

Weekend & Holiday Shifts:

• Day Shift: 7:00 AM – 3:00 PM
• Evening Shift: 3:00 PM – 11:00 PM
• Overnight Shift: 11:00 PM – 7:00 AM

Schedules will be assigned based on operational needs. Candidates must be flexible to work weekends, holidays, and rotating shifts.

Key Responsibilities

• Operate multi-line telephone switchboard systems in a high-volume environment
• Answer and route incoming calls to appropriate departments, staff, and on-call personnel
• Initiate overhead paging announcements and emergency code communications
• Maintain accurate logs of calls, messages, and critical communications
• Provide information and assistance to patients, visitors, and staff in a professional manner
• Monitor and respond to urgent and routine communication requests
• Ensure timely and accurate message delivery across departments
• Maintain confidentiality in accordance with HIPAA and Privacy Act requirements

Requirements

Minimum Qualifications

• High School Diploma or equivalent
• Minimum of 1–2 years of experience in a call center, switchboard, or customer service role
• Ability to handle high call volumes in a fast-paced environment
• Strong verbal communication and listening skills
• Basic computer proficiency (Microsoft Office, call logging systems)
• Ability to multitask and prioritize effectively