Switchboard Operator 3p-1130p

WVU Medicine Princeton Community Hospital; Princeton (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WVU Medicine Princeton Community Hospital in Princeton, WV is seeking a Communications Operator to operate telecommunication equipment, answer calls, monitor alarms, and route messages. The role requires calm, professional handling of emergencies and accurate log documentation.

You'll manage a multi-line phone system, respond to urgent situations, and coordinate communications across hospital departments in a standard office environment.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience preferred.

Responsibilities

• Operates telecommunication equipment to provide communication services to hospital departments, patient care areas, and physicians.
• Receives incoming calls and connects them as requested.
• Monitors alarms such as fire, emergency, security, and telecommunications equipment.
• Announces emergency codes and activates pagers and other communication devices.
• Relays and routes written and verbal messages.
• Identifies problems with communication devices and takes appropriate action.
• Documents required information in logs.
• Utilizes crisis intervention skills when dealing with callers or emergency situations.

Skills

Verbal and written communication

Multi-tasking

Emergency response

Education

High school diploma

Tools

Phone system

Office equipment

Job description

Minimum Qualifications

• High school diploma or equivalent.

Preferred Qualifications

• One (1) year experience in customer service.

CORE JOB DUTIES AND RESPONSIBILITIES

• Operates telecommunication equipment to provide communication service to hospital departments, patient care areas, and physicians.
• Receives incoming calls and connects them as requested.
• Monitors alarms such as fire, emergency, security, and telecommunications equipment.
• Announces emergency codes and activates pagers and other communication devices.
• Relays and route written and verbal messages.
• Identifies problems with communication devices and takes appropriate action.
• Documents required information in appropriate logs
• Utilizes crisis intervention skills when dealing with callers/emergency situations.

PHYSICAL REQUIREMENTS

• Able to sit for extended periods of time.
• Able to read and write legibly.

WORKING ENVIRONMENT

• Standard office environment.

Skills And Abilities

• Strong written and verbal communication skills.
• Ability to operate basic office equipment such as phones, computers, copier, fax machine, etc.
• Ability to multi-task and handle multi-line phone system.
• Ability to respond to emergency situations in a calm, professional manner.

Additional Job Description

Scheduled Weekly Hours

40

Exempt/Non-Exempt

Shift

United States of America (Non-Exempt)

Company

PCH Princeton Community Hospital

Cost Center

639 PCH Switchboard

Address

122 12th Street

Princeton

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.