Hospital Switchboard & Communications Operator

WVU Medicine Princeton Community Hospital; Princeton (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WVU Medicine Princeton Community Hospital in Princeton, WV is seeking a Communications Operator to operate telecommunication equipment, answer calls, monitor alarms, and route messages. The role requires calm, professional handling of emergencies and accurate log documentation.

You'll manage a multi-line phone system, respond to urgent situations, and coordinate communications across hospital departments in a standard office environment.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience preferred.

Responsibilities

• Operates telecommunication equipment to provide communication services to hospital departments, patient care areas, and physicians.
• Receives incoming calls and connects them as requested.
• Monitors alarms such as fire, emergency, security, and telecommunications equipment.
• Announces emergency codes and activates pagers and other communication devices.
• Relays and routes written and verbal messages.
• Identifies problems with communication devices and takes appropriate action.
• Documents required information in logs.
• Utilizes crisis intervention skills when dealing with callers or emergency situations.

Skills

Verbal and written communication

Multi-tasking

Emergency response

Education

High school diploma

Tools

Phone system

Office equipment

Job description

WVU Medicine Princeton Community Hospital in Princeton, WV is seeking a Communications Operator to operate telecommunication equipment, answer calls, monitor alarms, and route messages. The role requires calm, professional handling of emergencies and accurate log documentation.

You'll manage a multi-line phone system, respond to urgent situations, and coordinate communications across hospital departments in a standard office environment.