Switchboard Operator - PRN - Switchboard

greatriverhealth; West Burlington (IA); On-site; USD 22,000 - 25,000; Full time

Job summary

Great River Health in West Burlington, IA is seeking a switchboard operator to manage hospital switchboard and answering service, relay calls, monitor security alarms, and operate communications systems. This role requires strong telephone etiquette, accurate call logging, and the ability to assist in emergencies.

Preferred candidates have health care exposure, 45+ WPM typing, and solid English language skills.

Qualifications

• H.S. Diploma or GED preferred.
• Experience with computers preferred.
• Experience with a multi-line phone system preferred.
• Typing skills of 45+ WPM.

Responsibilities

• Operate telephone switchboards and systems to complete connections, including local, long distance, mobile, person-to-person, and emergency calls.
• Keep records of calls placed and received for answering service.
• Listen to customer requests, referring to appropriate department.
• Monitor automated systems for placing collect calls and intervene for callers needing assistance.
• Observe signal lights on switchboards and dial or press buttons to make connections.
• Offer special assistance to persons who are unable to dial or are in emergency situations.
• Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
• Perform clerical duties such as typing, proofreading, and sorting mail.
• Update contact information.

Skills

Telephone etiquette

Multi-line phone system

Customer service

Listening skills

Time management

Communication

Education

HS Diploma or GED (preferred)

Tools

Computer experience

Job description

Minimum Hiring Wage: From $16.50 per hour

Job Details: Scheduled Hours: Variable

Job Description:

A Brief Overview

The switchboard operator is primarily responsible for communication hospital switchboard and answering service to relay incoming, outgoing, and interoffice calls. Assists in monitoring security monitors and alarms. Operates communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. Answers incoming calls, greets callers, provides information, transfers calls, and/or takes messages as necessary. Route emergency traffic appropriately. Pages individuals to inform them of telephone calls using paging equipment. Performs clerical duties as needed. Monitors alarm systems and contacts security staff members when necessary.

What you will do

• Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, mobile, person-to-person, and emergency calls
• Keep records of calls placed and received for answering service
• Listen to customer requests, referring to appropriate department
• Monitor automated systems for placing collect calls and intervene for a callers needing assistance
• Observe signal lights on switchboards, and dial or press buttons to make connections
• Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
• Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls
• Perform clerical duties such as typing, proofreading, and sorting mail
• Update contact information

Qualifications

• H.S. Diploma or General Education Degree (GED) (preferred)
• Experience working with computers (preferred)
• Previous experience answering multiple line phone system (preferred)
• Previous health care experience (preferred)
• Typing skills of 45+ WPM
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge and operation of telecommunications systems.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents.
• Actively looking for ways to help people.
• Managing one's own time and the time of others.
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• The ability to speak clearly so others can understand you.
• The ability to identify and understand the speech of another person.
• The ability to read and understand information and ideas presented in writing.

Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.