PBX Operator Night Shift 11pm – 7am

WVU Medicine Thomas Hospitals; Charleston (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

THOM Thomas Hospitals is seeking a Telecommunication Operator to operate hospital-wide telecom equipment and ensure smooth communication among departments, patients, and physicians.

The role focuses on answering calls, routing messages, monitoring alarms, and coordinating emergency communications while maintaining logs and calm crisis handling in a standard office environment.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience preferred.

Responsibilities

• Operates telecommunication equipment to provide communication service to hospital departments, patient care areas, and physicians.
• Receives incoming calls and connects them as requested.
• Monitors alarms such as fire, emergency, security, and telecommunications equipment.
• Announces emergency codes and activates pagers and other communication devices.
• Relays and routes written and verbal messages.
• Identifies problems with communication devices and takes appropriate action.
• Documents required information in appropriate logs.
• Utilizes crisis intervention skills when dealing with callers/emergency situations.

Skills

Communication

Multitasking

Emergency response

Phone system operation

Education

High school diploma or equivalent

Job description

Company

THOM Thomas Hospitals

Job Overview

Responsible for operating appropriate telecommunication equipment to provide communication services for the entire hospital.

Minimum Qualifications

• High school diploma or equivalent.

Preferred Qualifications

• One (1) year experience in customer service.

Core Job Duties and Responsibilities

• Operates telecommunication equipment to provide communication service to hospital departments, patient care areas, and physicians.
• Receives incoming calls and connects them as requested.
• Monitors alarms such as fire, emergency, security, and telecommunications equipment.
• Announces emergency codes and activates pagers and other communication devices.
• Relays and routes written and verbal messages.
• Identifies problems with communication devices and takes appropriate action.
• Documents required information in appropriate logs.
• Utilizes crisis intervention skills when dealing with callers/emergency situations.

Physical Requirements

• Able to sit for extended periods of time.
• Able to read and write legibly.

Working Environment

• Standard office environment.

Skills and Abilities

• Strong written and verbal communication skills.
• Ability to operate basic office equipment such as phones, computers, copier, fax machine, etc.
• Ability to multi-task and handle multi-line phone system.
• Ability to respond to emergency situations in a calm, professional manner.

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.